Billing Operations Analyst (Healthcare Billing) #4556

About the role

This position is responsible for analytical support related to billing receivables and reimbursement issues, working cross-functionally to ensure accurate billing and optimal revenue cycle performance. This role assists in compiling and analyzing datasets to inform key business decisions and facilitate visibility into our revenue cycle and performance. Based at our Durham, North Carolina, office, this role offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 60% requirement for the site.

Responsibilities

• Compile Recurring and Ad-Hoc reporting for stakeholders across data sets and reporting environments.
• Assist in validating and reconciling data across systems and vendors to ensure completeness and accuracy.
• Identify missing, inconsistent, or inaccurate information that could delay claim submission or reimbursement.
• Gather, document, and clarify stakeholder reporting requirements to develop content and manage version control.
• Assist in migrating reports and dashboards from one system to another.
• Maintain working knowledge of revenue cycle workflow and project specific expectations to create and maintain exception reporting.
• Track and enhance key performance indicators (KPIs) related to revenue cycle performance, billing accuracy, and to enhance revenue recognition.

These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

Requirements

• Bachelor’s Degree in Computer Science, Business Analytics, Accounting preferred or equivalent work experience.
• Proficient in MS Excel or Google Sheet and at least one of the following: BusinessObjects, Tableau, or Power BI to create and schedule reporting solutions.

Preferred Qualifications

• 2+ years of experience in healthcare billing, revenue cycle management, or data analysis preferred.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Ability to effectively communicate issues/risks associated with projects and findings, both verbally and via presentations or other visual media to multiple layers of leadership and key stakeholders.

Physical Demands & Working Environment

• Hours and days may vary depending on operational needs.
• Standing or sitting for long periods of time may be necessary.
• May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.

Pay

The expected, full-time, annual base pay scale for this position is $59K-$72K. This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion.

Benefits

• Flexible time-off or vacation.
• A 401(k) retirement plan with employer match.
• Medical, dental, and vision coverage.
• Carefully selected mindfulness programs.