Billing Operations Analyst
About the role
Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year. The Billing Operations Analyst is a hybrid role that combines data analytics, billing accuracy, and process optimization across the company’s wholesale billing operations. This position supports commercial account receivables portfolio and the wholesale billing workflow, ensuring invoices are accurate, contract‑compliant, and supported by clean, reliable data.
Responsibilities
- Analyze billing, collections, and operational data to identify trends, discrepancies, and root causes of denials, short pays, and SLA‑related issues.
- Build and maintain dashboards, aging reports, and performance metrics for leadership, highlighting risks, opportunities, and process gaps.
- Audit wholesale invoices for accuracy (volume, modality, contract rates, CPT/HCPCS coding, performance guarantees).
- Track SLA performance (turnaround time, quality metrics, service delivery) and quantify financial impact of SLA misses.
- Maintain detailed documentation in billing systems, including claim status, escalation paths, and resolution notes.
- Prepare ad hoc reports for operations, sales, finance, and revenue cycle leadership.
- Support month