Billing Manager

About the role

To ensure the quality of invoices, to adhere to any contracts/agreements in place with clients and to maintain working relationships among current and future clients.

Responsibilities

• Assists management, adjusters, support staff and billing specialists with invoicing inquiries/requirements.
• Maintains record of adjuster billing rates for invoicing purposes, as well as in billing system.
• Maintains record of fee schedules/billing agreements that Sedgwick has in place with clients.
• Controls and generates invoicing to ensure that it adheres to fee schedules/billing agreements in place with clients as well as invoicing standards.
• Oversees workflow within Central Billing Unit.
• Resolves invoicing issues with management, adjusters, and support staff.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Supervisory duties

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Requirements

• Education & Licensing: Bachelor's degree from an accredited college or university preferred.
• Experience: Eight (8) years of related experience or equivalent combination of education and experience required to include four (4) years of billing experience and one (1) year of supervisory experience.

Skills

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Work environment

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Computer keyboarding, travel as required
• Auditory/Visual: Hearing, vision and talking