Billing Manager

About the role

As a Billing Manager, you will own and scale a complex billing function across construction projects, hardware, and recurring SaaS revenue streams, ensuring accuracy, customer trust, and operational efficiency. This role requires a hands-on leader with proven management experience who can build and develop a team from the ground up while professionalizing the billing function into a structured, scalable, and best-in-class operation.

Responsibilities

• Billing Operations & Revenue Integrity:
  • Own full billing lifecycle – Manage invoicing across one-time projects, milestone-based construction billing, hardware sales, and recurring SaaS services.
  • Ensure contract-to-cash accuracy – Translate contracts, proposals, and change orders into billing schedules aligned with revenue recognition policies.
  • Manage complex billing scenarios – Handle deposits, progress billing, retainage, change orders, and subscription modifications.
  • Maintain data integrity – Ensure accurate billing data across CRM, ERP, and billing systems.
  • Cross-functional Execution:
    • Align billing with project milestones, installations, and completion timelines.
    • Collaborate with Sales & Customer Success – Ensure seamless transition from deal close to invoicing and ongoing customer billing experience.
    • Own billing escalations – Resolve disputes, discrepancies, and customer inquiries quickly while maintaining a high-quality customer experience.
  • Revenue Operations & Financial Alignment:
    • Support revenue recognition (ASC 606) – Partner with Accounting to ensure billing aligns with revenue recognition and audit requirements.
    • Drive collections & cash flow – Partner with AR to improve collections processes, reduce DSO, and manage outstanding receivables.
    • Build reporting & insights – Provide visibility into billed vs. unbilled revenue, deferred revenue, and billing performance metrics.
  • Systems, Scale & Process Design:
    • Design scalable billing infrastructure – Implement and optimize billing systems (e.g., NetSuite, Stripe, Zuora) to support hybrid revenue streams.
    • Automate workflows – Reduce manual invoicing through system integrations across CRM (e.g., Salesforce), ERP, and project management tools.
    • Prepare for scale & audit – Ensure processes can support rapid growth, audits, and increasing financial complexity.
  • Leadership & Continuous Improvement:
    • Build and develop the billing team – Hire, mentor, and scale a high-performing team aligned with company growth.
    • Establish structure and best practices – Drive standardization, accountability, and process rigor to professionalize the billing function.
    • Drive process excellence – Continuously identify inefficiencies and implement improvements to enhance accuracy and efficiency.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or related field
• 6+ years of billing, revenue operations, or order-to-cash experience, including 2+ years managing teams
• Demonstrated experience managing and building teams, with a track record of scaling and professionalizing business functions
• Strong understanding of contracts, invoicing structures, and revenue workflows
• Familiarity with ASC 606 revenue recognition principles
• Experience with ERP/billing systems (NetSuite, Stripe, Zuora, or similar)

Compensation & Benefits

• Competitive salary: $105,000 – $150,000 DOE
• Company-provided cell phone and computer
• Full Medical, Dental, and Vision coverage
• 401(k) retirement plan
• Flexible time off + 14 paid holidays (yes, your birthday is one of them!)
• Remote-First work environment, offering autonomy and flexibility
• Work-from-home stipend to support your remote setup
• Join a high-performing, mission-driven team doing work that truly matters
• Diversity and inclusion are essential values at Frontline. We know we'll do our best and most impactful work when we feel represented and we belong.