Billing Manager

About the role

The Billing Manager will lead, coach, and support a team of billing professionals to ensure high performance and accountability. They will act as the primary escalation point for complex billing inquiries, resolve customer issues in a timely, professional, and customer-focused manner, build and maintain strong relationships with key customers, oversee the end-to-end billing process, review billing outputs to identify discrepancies or potential issues, proactively resolve billing concerns to minimize downstream impact, and support broader month-end close activities in collaboration with the Finance team.

Responsibilities

• Lead, coach, and support a team of billing professionals to ensure high performance and accountability
• Act as the primary escalation point for complex billing inquiries
• Resolve customer issues in a timely, professional, and customer-focused manner
• Build and maintain strong relationships with key customers, including those with ongoing billing inquiries
• Oversee the end-to-end billing process to ensure timely and accurate invoice generation and distribution
• Review billing outputs to identify discrepancies or potential issues
• Proactively resolve billing concerns to minimize downstream impact
• Support broader month-end close activities in collaboration with the Finance team

Requirements

The ideal candidate should have 5 years of billing experience; 1 - 2 years of management experience, a degree in Finance or Accounting or a related field, critical thinking and sound decision-making skills, strong communication skills (verbal and written), leadership skills & management experience, and Excel skills: creating and reading reports, basic formulas, pivot tables, vlookups, count ifs, etc.

Qualifications

Strong communication skills (verbal and written)

Leadership skills & Management experience

Excel skills: creating and reading reports, basic formulas, pivot tables, vlookups, count ifs, etc

Skills

Critical thinking and sound decision-making skills

Benefits

Equal opportunity employer

Pay

N/A

Schedule

N/A

Benefits

N/A