Billing & Insurance Clerk II

Responsibilities

• Posts charges, payments, and adjustments to patient accounts in an accurate and timely manner.
• Verifies patient demographic and billing information.
• Verifies patient insurance eligibility to ensure information is current and accurate.
• Responds to patient balance and billing inquiries promptly.
• Keys charges into electronic billing system and payer websites when appropriate.
• Collects patient co-payments or balances due on account and enters payments into billing system.
• Processes and files billing documents as required.
• Provides internal training regarding the billing process.
• Works cooperatively within the department to resolve problems regarding billing and collections.
• Assists with medical bill processing oversight.
• Works billing reports and third-party vendor reports related to the billing process.
• Meets or exceeds department productivity standards.
• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance skills.
• Treats consumers with care, dignity, compassion, and respect.
• Courteous and respectful towards consumers, visitors, and co-workers.
• Respects consumers’ privacy and confidentiality.
• Assists consumers and visitors as needed.
• Actively participates in Performance Improvement activities.
• Completes assigned tasks in a timely manner.
• Works in a cooperative manner with other employees.
• Follows policies and procedures.
• Receives and responds to inquiries of accounting matters promptly and courteously.
• Assists with performance of duties of other accounting staff in periods of absence.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Two years’ experience working in an inpatient or outpatient medical billing office required.
• Experience with behavioral health, substance use, or primary care a plus.
• Strong computer skills required.
• Medicaid, Medicare, or Blue Cross Blue Shield billing experience preferred.

Schedule

Ability to work schedule as defined and overtime as required.