Billing Follow Up Associate

Responsibilities

• Follow up on delinquent billing cases to minimize outstanding receivables.
• Monitor daily/weekly collections KPIs and report variances to supervisor.
• Initiate escalation when payments are overdue beyond defined thresholds.
• Collaborate with sales and customer service to resolve billing disputes.
• Identify at-risk accounts and develop action plans to recover revenue.
• Demonstrate accountability for individual targets while supporting team goals.
• Update customer records with payment status and contact history.
• Prepare and send accurate billing statements and payment reminders.
• Suggest process improvements to shorten DSO and improve collections flow.
• Document best practices and maintain an auditable trail of collection actions.
• Maintain compliance with company policies and regulatory requirements.
• Participate in team training to enhance product knowledge and billing procedures.

Qualifications

• Minimum 1–2 years in collections or billing follow-up roles.
• Strong understanding of DSO, aging reports, and KPI tracking.
• Excellent written and verbal communication for dispute resolution.
• Demonstrated accountability for individual targets and team goals.
• Ability to identify at-risk accounts and develop recovery action plans.
• Commitment to regulatory/compliance standards and auditable action trails.
• Ability to initiate escalations for overdue accounts per thresholds.
• Experience updating CRM with payment status and customer history.
• Collaborative mindset with sales and customer service to resolve disputes.
• Knowledge of billing statements, reminders, and cash posting processes.