Billing Coordinator

About the role

The Billing Coordinator plays a crucial role in the billing team at Steno, a fast-growing litigation technology company. This position involves owning the full invoicing cycle, processing high-volume transactions, and ensuring timely payments. The role requires strong communication, critical thinking, and attention to detail.

Responsibilities

• Handle client and provider requests with professionalism and urgency
• Invoicing and processing high-volume transactions including PDOs and expedite requests
• Solve problems and improve processes by applying genuine judgment and escalating effectively
• Work cross-functionally with internal teams to resolve issues and keep operations running smoothly
• Make real judgment calls and own client relationships
• Improve workflows by identifying gaps and implementing changes

Requirements

• 1+ years of experience in a high-volume, fast-paced environment
• Strong communication, critical thinking, and attention to detail
• Experience with modern technology and tools (Google Workspace, Slack, Zendesk)

Qualifications

• Proficiency in Microsoft Office Suite
• Excellent organizational and time management skills
• Ability to manage multiple tasks simultaneously

Skills

• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Problem-solving and critical thinking abilities
• Ability to work independently and under pressure

Benefits

• Premium Medical, Dental, and Vision Coverage with 100% of premiums covered for some plans
• Stock options included
• Well-being programs and resources

Pay

$20-$23 per hour

Schedule

Monday through Friday, 12:00 PM - 8:30 PM PT or M-F 9:30 a.m. - 6 p.m. ET, with the expectation of working one Saturday a month.