Billing Coordinator

About the role

Under the guidance of the Operations Manager, the Billing Coordinator supports technician payroll and billing processing by entering and verifying work order data. This entry-level role focuses on accuracy, learning billing systems, and understanding company and customer requirements.

Responsibilities

• Processes technician work tickets and import labor/materials as needed
• Enters and verifies transactions in billing system
• Processes time in/out from work tickets
• Assigns units worked to labor and material lines
• Ensures that any trip and/or additional fees are assigned correctly
• Prepares work orders (WOs) with accurate descriptions
• Verifies materials match work performed
• Flags billing issues for further review
• Monitors work order status for prompt processing
• Completes assigned Divisions on Overtime/Conflict report
• Adds UPOs (Unapplied Time) to WO transactions and notifies Payroll if late
• Learns to process 2nd approvals and EFS (Executive Facilities Solutions) work orders
• Completes daily invoicing under supervision
• Successfully demonstrates sustained accuracy (e.g., error-free processing benchmarks)
• Ensures all work is completed accurately in compliance with client specifications and company policies
• Works in a professional manner with managers, supervisors, coworkers, customers, and the public
• Other related duties as assigned

Requirements

• Strong attention to detail and commitment to accuracy
• Clear written and verbal communication skills
• Basic to intermediate computer proficiency
• Ability to learn new software and systems
• Minimum 50+ WPM typing
• Ability to work in a fast-paced environment with changing priorities and goals
• Organized, dependable, and self-motivated
• Ability to multi-task and manage assigned priorities
• Works well in a team environment
• Ability to work overtime as needed
• High school diploma or equivalent required; Associates degree highly preferred
• Prior Billing-related experience preferred
• Experience in HVAC Industry, Commercial Kitchen Industry or other service business preferred
• Continuously able to work in office environment
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs.
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing

Benefits

• Excellent Health Insurance options including a FREE employee-only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Pay

USD $18.00/Hr. – USD $21.00/Hr.