Billing Coordinator

About the role

The Billing Coordinator is responsible for supporting the organization’s revenue cycle by managing patient collections, tracking outstanding payments, coordinating with the organization’s third-party billing company, and ensuring billing-related issues are identified and resolved timely. This position serves as the primary internal liaison between the organization and its third-party billing partner and is responsible for maintaining visibility into outstanding authorizations, payments, insurance discrepancies, coordination of benefits (COB) issues, and other items that may delay or impact reimbursement.

Responsibilities

• Manage patient balance collections, including outstanding deductibles, copays, coinsurance, and other patient financial responsibilities.
• Track and coordinate collection of pay-to-patient insurance payments/checks, including communication with patients and documentation of collection efforts.
• Maintain accurate tracking of outstanding patient balances and provide regular collection status updates.
• Serve as the primary internal point of contact for the organization's third-party billing company.
• Track and follow up on pending authorizations and escalate authorization issues that could impact reimbursement.
• Coordinate resolution of Coordination of Benefits (COB) issues with patients and the billing company.
• Track and assist with resolving insurance discrepancies, including coverage issues, terminations, incorrect insurance information, and other payer-related issues.
• Monitor outstanding or delayed insurance payments and coordinate follow-up with the billing company when expected payments have not been received.
• Maintain organized tracking of unresolved billing and insurance items to ensure appropriate follow-up and closure.
• Review and reconcile invoices from the third-party billing company against payments received and applicable contractual billing fees.
• Identify discrepancies between reported collections, actual payments received, and third-party billing invoices and coordinate resolution.
• Assist Finance and leadership with monthly reconciliation and revenue-cycle reporting.
• Maintain clear documentation of collection efforts, outstanding issues, resolutions, and escalations.
• Protect patient financial and health information in accordance with HIPAA and organizational policies.
• Perform other revenue-cycle and billing coordination responsibilities as assigned.

Qualifications

• 2+ years of experience in healthcare billing, revenue cycle, collections, or a related healthcare administrative role preferred.
• Behavioral health or substance use disorder treatment experience strongly preferred.
• Familiarity with commercial insurance, authorizations, COB requirements, patient responsibility, and insurance reimbursement processes.
• Experience working with third-party billing or revenue-cycle vendors preferred.
• Strong Excel, reconciliation, tracking, and organizational skills.
• Strong written and verbal communication skills, including the ability to communicate professionally with patients regarding outstanding financial obligations.
• High attention to detail and ability to manage multiple outstanding items through resolution.

Requirements

• Success in this position will be measured by timely collection of patient balances and pay-to-patient payments.
• Reduction of unresolved billing and insurance issues.
• Timely follow-up on pending authorizations and COBs.
• Accurate reconciliation of billing-company invoices.
• Consistent communication with Finance, leadership, and the third-party billing partner.

Pay

Hourly Rate: $25-$30 per hour depending on experience.

Schedule

Part-time, 15-20 hours per week, remote.