Billing/Collections Specialist

Job Summary

This position communicates with customers to bring resolution to unpaid accounts. It works to improve cash flow, minimize delinquency, reduce Days Sales Outstanding, and limit bad debt exposure through customer interaction.

Responsibilities

• Contacts internal and external customers and vendors to gather inquiry details, provide resolution, and ensure customer satisfaction.
• Educates administrative groups on proper procedures and verifies adherence.
• PARTNERS WITH VARIOUS DEPARTMENTS TO RESOLVE AND CORRECT PAYMENT/BILLING ISSUES.
• COMMUNICATES OPERATIONAL INSTRUCTIONS TO PROCESSING WORKGROUPS.
• PROVIDES SUPPORT TO INTERNAL AND EXTERNAL CUSTOMERS TO ADDRESS BILLING ISSUES AND PROVIDE REQUESTED REPORTS.
• OVERSEES DAILY WORKFLOW.

Qualifications

• Bachelor’s Degree or International equivalent - Preferred
• Bachelor’s Degree or International equivalent in Accounting, Finance, or a related field - Preferred
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Willing to travel - Preferred