Billing & Collections Specialist
About the role
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Reports to Manager, Billing & Collections. Locations: Billerica, MA; Lewisville, Texas. Business Unit: Revenue Cycle Management. Role Summary: The Billing & Collections Specialist performs a variety of tasks associated with the Billing and Collections of open Accounts Receivable and is responsible for providing quality customer service while collecting on assigned outstanding, aged account balances. This role manages high-risk or escalated accounts, identifies denial and process trends, partners cross-functionally to drive improvements, and serves as a resource to team members to ensure timely collections, reduced aging, and exceptional service to internal and external stakeholders.
Responsibilities
- Prepares, edits, and submits account billing in a timely manner and in accordance with customer contract and payer rules and regulations.
- Demonstrates exceptional service and integrity related to customer accounts through accurate, timely, relevant, and quality work efforts of all Accounts Receivable or assigned tasks.
- Reviews claims with outstanding balances and identifies actions to successfully collect revenues.
- Performs collections for the Revenue Cycle Management Department related to cash collections, aged accounts receivable, and denials.
- Follows up with insurers and patients to collect outstanding balances while providing exceptional customer service focused on building enduring business relationships.
- Posts all insurance denials in a timely and accurate manner.
- Reviews and prepares audit documentation and submits within a timely manner to the appropriate auditing entity.
- Identifies reasons for denials, takes required