Billing Collections Lead

About the role

Billing & Collections Team Lead position located in St Louis, MO. This is an 18‑month contract role.

Responsibilities

• Lead, assign, and monitor the daily work of the Accounts Receivable team, including coaching staff, providing performance feedback, and ensuring work is completed accurately and on time.
• Oversee daily billing, payment/remittance processing, customer account maintenance, delinquent account procedures, and authorized account adjustments, refunds, and cancellations.
• Coordinate collection activities and manage relationships with third‑party partners, including water providers, billing/print providers, and collection vendors, while monitoring service and performance.
• Resolve complex or escalated customer account issues and identify opportunities to improve Accounts Receivable policies, procedures, and operational processes.
• Maintain financial records and reporting, support budget preparation, and assist with testing and implementation of upgrades to billing, collections, and other financial systems.

Requirements

• Associate degree or 60 college credit hours in Business Administration, Accounting, or a related field, plus at least 1 year of supervisory or team lead experience; OR at least 4 years of Accounts Receivable experience in lieu of the education requirement.
• Strong working knowledge of Accounts Receivable operations, including billing, payment processing, account reconciliation/maintenance, delinquent accounts, and collection practices.
• Previous experience leading or supervising employees, including assigning work, monitoring performance, coaching team members, and managing day‑to‑day operations.
• Strong analytical and problem‑solving skills with the ability to interpret financial data, resolve complex account issues, and identify opportunities for process improvement.
• Strong written and verbal communication skills, organizational ability, and proficiency with Office and computerized billing, collections, or financial systems.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term disability insurance
• Short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time
• Hours of paid vacation time
• Weeks of paid parental leave
• Paid holidays annually

Pay

$30/hr‑$37/hr