Billing Clerk / Scanner

About the Role

Coordinates activities of workers engaged in conducting credit investigations and collecting delinquent accounts of customers by performing duties personally or through co-workers.

Responsibilities

• Scans payer remits to patient’s accounts for specified dates of service.
• Notates accounts in account comments from payer correspondence and/or remits, including reason for denial, nonpayment, and/or specifics.
• Researches patient balances relative to copay, coinsurance, and/or deductible.
• Assists with researching and pulling remits to work credit balances.
• Assists with payment and/or adjustment posting when necessary.

Competencies

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens without interrupting; keeps emotions under control; remains open to others’ ideas.
• Oral Communication: Speaks clearly and persuasively; listens and gets clarification; responds well to questions.
• Written Communication: Writes clearly and informatively.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; builds team spirit; supports team efforts.
• Cost Consciousness: Conserves organizational resources.
• Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics: Treats people with respect; keeps commitments; works with integrity; upholds organizational values.
• Organizational Support: Follows policies and procedures; supports organization’s goals and values.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; makes timely decisions.
• Motivation: Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently.
• Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect; accepts responsibility for own actions.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Quantity: Meets productivity standards; completes work in a timely manner; works quickly.
• Safety and Security: Observes safety and security procedures; reports unsafe conditions; uses equipment properly; complies with safety regulations.
• Adaptability: Adapts to changes in the work environment; changes approach to fit the situation; deals with frequent change or unexpected events.
• Attendance/Punctuality: Is consistently at work and on time; does not have excessive absenteeism.
• Dependability: Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments.
• Initiative: Seeks increased responsibilities; looks for opportunities; asks for and offers help when needed.
• Innovation: Meets challenges with resourcefulness; generates suggestions for improving work; presents ideas effectively.

Requirements

• High School Diploma or GED required.
• At least 1 year of medical billing experience preferred.

Qualifications

• Language Skills: Ability to read and comprehend simple instructions, correspondence, and memos; write simple correspondence; present information effectively in one-on-one and small group settings.
• Mathematical Skills: Ability to perform basic arithmetic (addition, subtraction, multiplication, division) using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to apply common sense to carry out detailed but uninvolved instructions; deal with problems involving concrete variables in standardized situations.

Physical Demands

• Regularly required to stand, walk, use hands, talk, hear, and smell.
• Frequently required to reach with hands and arms.
• Required to sit, climb or balance, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Moderate noise level.
• Frequent exposure to chemicals, blood, and body fluids.

Job Type: Full Time
Job Category: Revenue Cycle
Job Location: Seaman