Billing Business Analyst

About the role

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology. Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized.

Responsibilities

• Work directly with customers to determine how their billing processes will work with our application.
• Use knowledge in behavioral healthcare and our application to guide customers in developing best practice billing workflows.
• Develop training materials and provide assistance to users, helping them learn the application.
• Build relationships with customers, conducting needs assessments to identify organizational EHR requirements.
• Map customer workflows to software.
• Confer with customers regarding software needs and develop creative solutions to customer user requirements and problems.
• Coordinate with the customer and staff for updates to the customer environment, responsible for testing the application environments, ensuring that the environment is functioning.
• Develop, document and revise new application design procedures, test procedures, and quality standards, including testing of new build designs.
• Create training materials, prepare and compile training presentations to facilitate learning and conduct training sessions with new users.

Requirements

• Bachelor’s degree in psychology, social work or other related fields
• Experience working in the behavioral healthcare industry in a billing environment
• Knowledge of customer and personal service principles
• Complex problem solving, judgement and decision making skills
• Experience with Electronic Health Records preferred
• Excellent interpersonal skills and effective written and oral communication skills
• Strong analytical skills, problem solving abilities and sharp attention to detail
• Sense of urgency and ability to prioritize work and daily tasks
• Outstanding work ethic, drive, motivation and commitment to quality results
• Ability to travel up to 30%. Position can work remotely

Pay

The salary range for this position is $70,000 - $120,000 per year DOE.