Billing Appeals Specialist

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

About the role

The Billing Appeals Specialist will represent the accounting department and work as a key member of the appeals team while providing full-service support to attorneys on all appeal questions. With limited supervision, the Specialist will liaise with attorneys and staff to ensure appeals are submitted accurately and in a timely manner, while partnering with billing to fully understand the details and ensure best practices and billing guidelines are followed.

Responsibilities

• Manages the appeals process for insurance carriers’ invoices including:
  • Drafting narratives for attorney approval to optimize the rate of appeal successes,
  • Managing deadlines for all appeals to ensure maximum recovery from clients,
  • Sending all exception reports and timely follow-up reminders for appeal language wherever needed,
  • Maintaining an appeal log to monitor the status of invoices and outstanding accounts receivables.
• Communicate on behalf of the Finance Department to in-house attorneys and answer questions regarding invoice issues and other aspects of the appeal process.
• Collaborates with Appeals Team, Appeals Manager, and Billing & Collections to identify opportunities to decrease reductions with the Outside Counsel Guidelines and keeps informed of changes to insurance carriers’ Outside Counsel Guidelines, assessing the impact of these changes on existing processes and procedures.
• Participates in process improvement including evaluating the Firm's current protocols via addressing questions and issues arising in normal day activities. Identify opportunities for process improvements as well as enhancements to current training to prevent future issues.
• Promote a high level of customer service; ensure excellent service is provided to the firm’s Principals and clients on both an individual and team basis.

Requirements

• Bachelor’s degree required.
• 2+ years of legal billing/appeals experience.
• Knowledge of Aderant and BillBlast a plus.
• Strong MS Office skills (Excel, Word).
• Highly organized.
• Excellent communication and problem-solving skills.
• Ability to learn and adapt in an ever-changing environment.

Pay

• Westchester County, NY: $36.54 – $42.66 per hour.
• Albany, NY: $30.41 – $35.50 per hour.
• Illinois: $33.41 – $39.00 per hour.

The actual compensation will be determined based on experience and other factors permitted by law.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) Retirement Plan.
• Flexible Spending and Health Savings Account.
• Firm-paid holidays, vacation, and sick time.
• Employee assistance program and other firm benefits.