Billing And Pricing Specialist

About the role

We are seeking a customer-focused professional to support order management, billing resolution, and continuous process improvement initiatives. This role is responsible for managing customer inquiries, processing orders, resolving billing discrepancies, and partnering with cross-functional teams to ensure a positive customer experience and operational excellence.

Responsibilities

• Develop and maintain strong customer relationships by providing timely, accurate, and professional support.
• Process and manage customer orders, modifications, returns, pricing inquiries, and delivery updates.
• Investigate and resolve billing discrepancies, invoice errors, pricing issues, duplicate charges, and customer credit requests.
• Take ownership of customer inquiries and billing issues from initial investigation through final resolution.
• Collaborate with Sales, Finance, Accounts Receivable, Planning, Logistics, and IT teams to resolve customer and operational issues.
• Maintain accurate customer records, order information, billing documentation, and service cases within company systems.
• Identify recurring issues, perform root cause analysis, and recommend corrective actions to improve accuracy and customer satisfaction.
• Support process standardization, optimization, automation, and continuous improvement initiatives.
• Analyze operational and billing data to identify trends, improve efficiency, and support reporting requirements.
• Ensure compliance with company policies, financial controls, approval requirements, and established procedures.

Requirements

• 3–5+ years of experience in Accounts Receivable, billing reconciliation, credit processing, invoice dispute resolution, or a related function.
• Associate's degree in Business, Supply Chain, Finance, or a related field preferred; related experience will be considered in place of education.
• Experience working within an ERP system and Salesforce.
• Strong customer service, billing, and pricing support experience.
• Experience supporting process improvement, workflow automation, or technology-enabled business solutions.
• Familiarity with reporting, root cause analysis, and operational performance metrics.
• Strong problem-solving, communication, and organizational skills.

Job Details

Contract position based in Burnsville, MN; fully remote. Anticipated closing date: October 30, 2026.

Pay and Benefits

Pay range: $22.50 – $27.00 per hour. Individual compensation within this range depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)