Billing and Collections Supervisor (32420)

About the role

The Billing and Collections Supervisor assists in the daily oversight of all company billing and collections and provides leadership and direction as needed. This position monitors aging accounts and ensures that all collection activity is handled professionally, timely, and in accordance with all company policies and procedures and state and federal guidelines.

Responsibilities

• Oversee the department staff and ensure the systematic, accurate, and timely processing of all invoices and monthly billing reports.
• Provide administrative oversight and direct supervision of billing and collections staff.
• Prioritize and supervise the daily workload to ensure equitable distribution of work is maintained.
• Ensure all invoicing is billed daily and in accordance with company practices and client contract agreements.
• As necessary, perform any follow-up on provider bills not received in a timely manner to decrease invoicing delays.
• Maintain systematic review of all aging accounts over 30 days and ensure department contact with clients regarding the collection of outstanding accounts.
• Identify and investigate any invoice problems or discrepancies and if necessary, make additional contact with clients for the collection of outstanding invoices.
• Research and respond to inquiries from clients regarding payment issues, and invoice inquiries.
• Reports any unresolved disputes with clients or vendors to upper management for resolution.
• Prepare and provide various information as requested for audit.
• Maintain files on all pertinent billing and accounting information.
• When necessary, report any unresolved disputes with customers to the department manager for resolution.
• Perform a variety of clerical duties including, but not limited to, answering telephone inquiries, taking messages, filing, scanning and photocopying.
• Perform other duties as assigned.

Essential Supervisory Responsibilities

• Carry out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
• Manage and monitor workflow and provide support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.
• Encourage positive morale, maintain harmony among staff, and resolve grievances when necessary.
• Oversee the completion and approval of employee timecards and coordinate overtime needs with management and staff as needed.
• In conjunction with management, create and implement plans to meet department’s goals and metrics based on workload and client needs.
• Communicate change effectively and support those affected by change.
• Supervise insubordinate staff when warranted and initiate coaching or corrective actions as required and/or directed by upper management.
• Evaluate staff needs and performance, provide periodic feedback to staff and report any performance concerns and/or recommendations growth opportunities to management.
• Actively participate and successfully conduct annual performance evaluations.

Qualifications

• High school diploma or equivalent required.
• A minimum of two years on the job experience in accounts receivable and/or collections preferred.
• Knowledge of Independent Medical Examinations (IME's) is required.

Qualifications

• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, decimals, fractions, hours & minutes, and possess the ability to compute rates and percentages.
• Must be knowledgeable in multiple software programs, including, but not limited to, Great Plains, Microsoft Word, Outlook, Excel, and the Internet.
• Ability to follow instructions and respond to managements’ directions accurately.
• Demonstrate a high level of accuracy in preparing and entering financial information.
• Look for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to take independent actions and calculated risks when needed.
• Must be able to work well under pressure and or strict deadlines.
• Must be able to demonstrate and promote a positive team-oriented environment.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Must be able to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.