Billing Analyst - Legal

Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. We specialize in skilled administrative support, document production, presentation design, and marketing and communications services to leading companies, particularly within legal, financial, and professional services industries. With a presence in North America, the UK, Europe, and Asia Pacific, we employ thousands globally to help clients operate more efficiently.

About the role

Monday-Friday, 1st shift. The Billing Analyst will handle all aspects of client billing, including bill preparation, research, analysis, and reporting. This role involves implementing client billing guidelines, managing special billing arrangements, and working directly with partners, secretaries, and clients.

Responsibilities

• Generate and distribute prebills/proformas, assist with month-end processing, draft correspondence, perform time and expense transfers and edits, generate reports, manage timeliness of billing, allocate unapplied funds, perform write-offs, cancellations, and post and mail invoices.
• Prepare attorney/client invoices, including fixed fee, batch, retainer, contingency, and other formats.
• Ensure accuracy of work product, determine appropriate bill formats, prepare spreadsheets or supplemental billing documents, and manage client billing requirements/guidelines.
• Understand firm/client fee arrangements, prepare bills for electronic processing, and coordinate necessary client/matter changes.
• Perform time entry narrative edits and best practice proofreading.
• Assist customers with billing inquiries, troubleshoot issues, and follow up with operational areas.
• Review and edit time entries to ensure compliance with client guidelines.
• Create and maintain spreadsheets to track/monitor various functions as needed.
• Handle special projects and ensure all client-specific billing needs are met while adhering to Williams Lea policies.

Requirements

• Associate Degree or advanced degree preferred, with concentration in Business, Accounting, or Finance. Commensurate experience may substitute for education.
• Minimum two years of billing experience in a law firm or professional organization.
• Experience working with client Document Management Systems (DMS).
• Ability to create spreadsheets, manipulate data, and generate reports.
• Detail-oriented with excellent organizational and time-management skills.
• Ability to multitask and meet stringent deadlines in a fast-paced environment.
• Ability to work effectively in a team environment and take ownership of individual assignments.
• Excellent verbal and written communication skills, with the ability to present results to senior management.
• Ability to perform well in a cross-functional environment and interface effectively with senior management, vendors, and client staff.
• Ability to handle sensitive matters with confidentiality.
• Advanced knowledge of Microsoft Office products, with a strong background in Excel.
• Experience with Aderant strongly preferred.
• 10-key calculator proficiency strongly preferred.

Pay

The salary range for this role is $23.99–$35.53 per hour. Starting pay is determined based on education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. Roles typically follow step progressions to a target rate or set increments over time. Total compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave and adoption assistance.
• Tuition assistance.
• Employer/partner discounts.