Bilingual Teller I (Raleigh)

About the Role

LCCU is hiring a Bilingual Teller who is willing to learn and grow with the organization. The Teller I provides quality, front-line service to members, including transactional duties, maintaining accurate transactional records, and providing payment services in accordance with credit union policies and procedures.

Responsibilities

• Transactions:
  • Performs transactions, including receipt of cash and check deposits, processing withdrawals, and loan payments with accuracy.
  • Receives checks and cash for deposit, verifies amounts, and enters transactions into the appropriate system.
  • Receives mortgage, consumer loan, and other payments; ensures payments match balances due, registers payments, and generates receipts.
  • Maintains working knowledge of related policies and procedures, rules, and regulations for the teller area.
• Member Service:
  • Provides a positive member experience through quality service in the performance of transactional duties, problem resolution, and offering solutions based on member needs.
  • Greets and welcomes members in a courteous, professional manner, providing prompt, accurate, and efficient service.
  • Learns and applies LCCU service model concepts consistently in interactions with members.
  • Is knowledgeable of the promotional and other credit union products and services available to the membership.
  • Promotes other credit union products and services.
• Administration:
  • Maintains work and teller stations organized, performs accurate balancing procedures, and other tasks.
  • Balances cash drawer and coin sorter at appropriate intervals and at the end of the shift.
  • Performs other duties as needed and participates in community events.
  • Moves to and changes branches within the region as needed.

Requirements

• High School diploma (or GED) required; six months of work experience preferred.
• Excellent verbal and written communication skills in English and Spanish.
• Ability to accurately count/handle cash and calculate figures and amounts such as discounts and interest.
• Aptitude for building relationships, quality member service, and ability to resolve member issues.
• Ability to promote the credit union and its products and services.
• Demonstrated organizational skills and ability to perform efficiently in a fast-paced, multi-task environment.
• Proficiency in Microsoft Office and other computer software, including email functions.
• Ability to stand for extended periods of time and lift up to 35 pounds in coin or currency.

Qualifications

We are looking for someone who:

• Is motivated to learn and grow into the best version of their professional and personal self.
• Has core values that resonate with pursuing meaningful results to make a positive difference in the community.
• Thrives in an environment with team members who work from the heart.

Benefits

• Employer-paid medical insurance plan
• 401(k) plan with a substantial company match
• Employer-paid life and disability plan
• Generous paid time off to maintain a healthy work/life balance

LCCU is a fun and multicultural team with employees from 20 different countries, fostering a culture that incites creativity, encourages collaboration, and provides opportunities for career growth.