Bilingual Teller I (Durham)

About the role

LCCU is looking for a Bilingual Teller who is willing to learn and grow with the organization. The Teller I provides quality, front-line service to members, including transactional duties, maintaining accurate records, and offering payment services in accordance with credit union policies and procedures.

Responsibilities

• Performs transactions, including receipt of cash and check deposits, processing withdrawals, and loan payments with accuracy.
• Receives checks and cash for deposit, verifies amounts, and enters transactions into the appropriate system.
• Receives mortgage, consumer loan, and other payments; ensures payments match balances due, registers payments, and generates receipts.
• Maintains working knowledge of related policies, procedures, rules, and regulations for the teller area.
• Provides a positive member experience through quality service, problem resolution, and offering solutions based on member needs.
• Greets and welcomes members in a courteous, professional manner, providing prompt, accurate, and efficient service.
• Learns and applies LCCU service model concepts consistently in interactions with members.
• Is knowledgeable of promotional and other credit union products and services available to members.
• Promotes credit union products and services.
• Maintains work and teller stations organized, performs accurate balancing procedures, and other tasks.
• Balances cash drawer and coin sorter at appropriate intervals and at the end of the shift.
• Performs other duties as needed and participates in community events.
• Moves to and changes branches within the region as needed.

Requirements

• High School diploma (or GED) required; six months of work experience preferred.
• Excellent verbal and written communication skills in English and Spanish.
• Ability to accurately count/handle cash and calculate figures and amounts such as discounts and interest.
• Aptitude for building relationships, quality member service, and ability to resolve member issues.
• Ability to promote the credit union and its products and services.
• Demonstrated organizational skills and ability to perform efficiently in a fast-paced, multi-task environment.
• Proficiency in Microsoft Office and other computer software, including email functions.
• Ability to stand for extended periods of time and lift up to 35 pounds in coin or currency.

About LCCU

LCCU is the perfect fit for you if:

• You are motivated to learn and grow into the best version of your professional and personal self.
• Your core values resonate with pursuing meaningful results to make a positive difference in your community.
• You thrive in an environment with team members who work from the heart.

With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

Benefits

• Competitive salary and benefits package.
• Employer-paid medical insurance plan.
• 401(k) plan with a substantial company match.
• Employer-paid life and disability plan.
• Generous paid time off to maintain a healthy work/life balance.

We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers.