Bilingual Teller

Position Summary

The Teller serves as the primary point of contact for customers and non-customers and provides outstanding customer service throughout the interaction. They perform a variety of customer transactions on a daily basis, provide information, resolve issues and look for opportunities to strengthen the customer relationship through suggestion of other bank products and services.

Essential Functions

• Accept and accurately process all financial transactions.
• Maintain responsibility for cash drawer and follow proper balancing procedures.
• Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
• Provide excellent customer service by providing answers and assistance for customer questions, and concerns.
• Cross sell other bank services and refer customers to other departments to help achieve goals set by management.
• Learn and maintain knowledge of products, fees and policies, and stay current on offerings to make product suggestions.
• Demonstrate compliance with all bank regulations for assigned job functions that apply to designated job responsibilities.
• Understand and adhere to all bank policies, laws and regulations applicable to their role.
• Complete compliance training; follow internal processes and controls as required.
• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
• Perform other job related duties as assigned.

Qualifications

• Bilingual in Spanish required.
• High school diploma.
• Cash handling experience preferred.
• Accuracy and attention to detail.
• Previous sales and customer service experience preferred.
• Effective communicator – promotes Union Bank’s customer service philosophy.
• Basic math skills and proficient computer skills.
• Ability to work independently and exercise good judgment.