Bilingual Store Operations Manager (Full-Time) English/Spanish

Responsibilities

• Develop and maintain customer relationships by identifying self-storage needs and providing appropriate solutions.
• Provide excellent service and build rapport with customers through face-to-face interactions.
• Meet monthly sales goals and metrics by performing daily operational tasks such as lock checks and showing units to customers.
• Rent self-storage spaces, sell store merchandise, manage the leasing process, accept payments using the Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.
• Manage invoice review and approval responsibilities within the database, processing invoices, managing reports, and handling legal processes related to auctions.
• Oversight of the store’s expense budget, maintaining store supplies, and managing retail inventory.

Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• The ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• The ability to stand, sit, kneel, crouch, crawl, bend, climb, and balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Qualifications

• Authorized to work in the U.S. without the need for current or future sponsorship.
• Bilingual speaking in both English and Spanish (some locations may require Sunday hours).