Bilingual Sr. Corporate Loan Processor

About the Company

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. The company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received numerous awards for its standout culture. CCM fosters an entrepreneurial spirit, empowering employees to contribute to company success with unwavering support and transparency.

About the Role

The Bilingual Sr. Corporate Loan Processor is responsible for obtaining and verifying necessary documentation for underwriting the loan file and communicating directly with customers and/or Loan Officers to secure documentation for final loan approval. This role works with dedicated branches at CrossCountry Mortgage.

Responsibilities

• Communicate with various companies to obtain vendor information, including verification of employment, title commitment, and payoff information.
• Verify vendor orders are completed and returned, and invoices are received and documented.
• Perform a thorough review and analysis of borrower’s credit, income, and assets as required by the loan program before submitting the file to underwriting.
• Obtain a complete loan package before submitting to underwriting, ensuring all required documentation is accurate and identifying potential issues.
• Prepare a loan approval summary for missing documentation before submitting to underwriting for Loan Officer/Branch Manager review.
• Transfer a completely documented file to the underwriter for approval or denial.
• Directly communicate with customers to obtain missing documentation required for the loan.
• Consistently manage a pipeline of 40 active loans and fund a minimum of 27 units per month.
• Manage pipeline within allotted turn times, prioritizing loans based on the department’s Service Level Agreements (SLAs) and estimated close dates.
• Participate in branch pipeline calls, as necessary.
• Complete all assigned training classes before the due date.
• Review loans for compliance with RESPA, TIL, HMDA, Reg. B, and other mortgage-related regulations.
• Prepare proper disclosures and re-disclosures as required by regulations.
• Complete required loan submission, re-submission, and closing checklists.
• Document all communication related to the loan application in the LOS system’s conversation log.
• Assist in coverage of co-worker’s pipelines when needed.
• Assist closing, secondary, and servicing teams to obtain documentation needed to clear outstanding suspense items for loans worked on.
• Modify work schedule and occasionally work overtime as needed to fulfill responsibilities based on business needs.
• Perform other duties as required.

Requirements

• High School Diploma or equivalent.
• 3-5 years’ residential mortgage processing experience.
• Knowledge of RESPA guidelines, mortgage and consumer lending regulations, Regulation Z and Regulation B requirements, and loan documents.
• Previous experience with Encompass.
• Fluency in Spanish and English to communicate effectively with internal and external customers.

Skills

• Excellent math and analytical skills.
• Excellent communication skills.
• Skilled at prioritizing to meet deadlines.
• Proficient knowledge of DU, LP, Microsoft Outlook, and Windows.

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K retirement plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.