Bilingual Spanish Small Business Assistant

About the role

The Bilingual Spanish Small Business Assistant is a full-time, non-exempt position reporting to the Manager of Customer Care & Underwriting Support at WCF Insurance's Sandy, Utah headquarters. This role supports small business owners with commercial insurance policies.

Responsibilities

• Handle inbound calls in both English and Spanish
• Aid with policy changes and follow-ups
• Support underwriting operations
• Share recurring questions and feedback for service improvements
• Assist with other service channels during lighter call volume

Requirements

• Bilingual English and Spanish required, with demonstrated proficiency in both verbal and written communication
• Strong communication and active listening skills
• Professional, calm approach to customer concerns and de-escalation
• Clear problem-solving and sound judgment
• High attention to detail and documentation accuracy
• Ability to explain information clearly and simply
• Comfortable multitasking across systems
• Reliable and consistent for scheduled coverage
• Customer-focused mindset with strong follow-through
• Comfort with performance metrics

Qualifications

• Experience working with internal and external partners

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401K with a generous 6% employer match
• Employee Assistance Program (EAP)
• Time off to volunteer in the local community
• 4 weeks of vacation the first year

Pay

The expected salary range for this position is $48,000.00 - $56,400.00. This salary range depends on experience, education, and location for this specific position.

Schedule

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.