Bilingual (Spanish) - Product Delivery Manager - International Markets (LATAM)

Core Responsibilities

• Technical Client Delivery & Architecture: Act as the primary technical SME to Issuers, Acquirers, Processors, and Gateways, translating complex network product specifications into actionable client implementation plans.
• L3 Terminal Certification Support (Acquiring): Guide partners through L3 terminal certification setup, connectivity, test case execution, and TSE configuration. Evaluate test case failures, address technical queries, analyze/approve waivers, and review final documentation to approve Letters of Certification (LOC).
• Serve as a SME for network test tools (card/host simulators).
• Card Profile Validation Support (Issuing): Consult with Issuers to select and build card profiles adhering to Network EMV specifications. Troubleshoot CPV failures, validate pre-requisites, approve waivers, and sign off on final LOCs.
• Technical Troubleshooting & Investigation: Conduct root-cause analysis on technical integration issues—digging into specs, transaction flows, and configuration files rather than acting purely as an administrative project manager.
• Process Improvement & Strategy: Identify inefficiencies in existing implementation models to optimize client onboarding, improve metrics tracking, and support the commercialization of new payment capabilities.
• Risk & Partner Management: Proactively manage technical risks, escalate customer-impacting issues, and maintain strong relationships with internal business teams and external service providers.

Qualifications

• High School Diploma, GED or equivalent certification
• At least 4 years of experience with L3 Certification (Acquiring or Issuing), ISO 8583, EMV specifications, contactless NFC, 3D Secure (3DS) or Digital Tokenization
• At least 5 years of experience in client-facing technical delivery or stakeholder management
• At least 2 years of technical troubleshooting and investigation experience within payment network implementations
• Fluent in Spanish and English

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering or Business
• Experience utilizing industry test tools and providers (FIME, UL, ArgoTechno)
• Experience working directly with Payment Service Providers (PSPs), acquirer processors, or card issuers in the Latin American (LATAM) market