Bilingual Spanish Lead Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This full-time Bilingual Spanish Teller Lead position is based in Phoenix, AZ at the 91st Thomas Branch (8911 W Thomas Rd, Phoenix, AZ 85037). Bilingual fluency in English and Spanish is required. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

About the Role

Coaches, mentors, and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions and educates customers on alternatives available for their financial needs.

• Identifies banking opportunities during customer interactions and makes appropriate referrals.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology, tools, and resources.
• Assists the Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

PNC employees are expected to be customer-focused, knowledgeable of practices that align customer needs with solutions, and effective in managing risks associated with business objectives.

Responsibilities

• Coach, mentor, and lead tellers through meaningful customer conversations and proactive referrals.
• Model clear communication, transaction handling, and problem-resolution processes.
• Support branch operations with accuracy, attention to detail, and adherence to compliance standards.

Requirements

• 1+ years of related experience (in lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered).
• Bilingual fluency in English and Spanish (required).
• Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.

Benefits

PNC offers a comprehensive range of benefits for eligible full-time employees, including:

• Medical, prescription drug, dental, and vision coverage (with Health Savings Account feature).
• Employee and dependent life insurance, short- and long-term disability protection.
• Retirement plans: 401(k) with PNC match, pension, and stock purchase plans.
• Financial support: Dependent care reimbursement account, adoption/surrogacy/doula reimbursement, educational assistance (select programs fully paid).
• Wellness program with financial incentives.
• Paid time off: Maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days annually (based on career level and years of service).

For more details, visit pncthrive.com.