Bilingual (Spanish) Financial Service Representative

About the role

Heights Finance, a proud member of the Attain Finance family, is a leading consumer credit lender with over 50 years of experience providing credit solutions across the U.S. and Canada. The company values innovation, collaboration, and internal growth, offering employees the chance to make a difference in consumer finance while advancing their careers.

Responsibilities

• Provide outstanding support to new and existing customers, guiding them through the loan process with care and professionalism.
• Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross‑sell.
• Manage inbound calls confidently and make proactive outbound calls to attract new business and promote offerings.
• Collaborate with customers on past‑due accounts, offering solutions and working toward resolution.
• Participate in a hands‑on training program with one‑on‑one mentoring to build skills and confidence.
• Follow all regulatory guidelines and company policies to protect customer information and company assets.

Qualifications

• Genuine desire to help others and provide top‑tier service in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication skills with the ability to build rapport quickly.
• Strong problem‑solving skills and the ability to think on your feet.
• Willingness to learn new systems and processes in a dynamic environment.
• Collaborative spirit and a desire to contribute to team success.
• High School diploma or equivalent required; college coursework or degree is a plus.
• Experience in customer service, sales, or consumer finance is preferred but not required – training will be provided.

Compensation

Hourly rate: $15.25 – $21.75. The actual base hourly offered will be determined by factors such as location, skills, knowledge, competencies, and experience.

Benefits

• Paid Time Off
• Medical, Dental, Vision coverage
• Voluntary additional coverages
• 401(k) program with company match (eligible after 30 days)
• Employee Assistance Program
• Emergency Relief Fund
• Attain4All
• Tuition Reimbursement
• Leadership Development Programs
• Monthly Bonus Program

Schedule

Full‑time – Monday through Friday, 8:30 am to 5:30 pm, with evenings and weekends as needed based on business needs/peak seasons.

Work Location

2105 S. Broadway Avenue, Tyler, TX 75701