Bilingual (Spanish/English) Retail Parts Pro

About the Role

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts, with the ability to assist DIY customers through advanced identification, troubleshooting, and project support. The position involves sourcing parts from multiple channels, including special orders and inventory management. The role is full-time.

Responsibilities

• Facilitate selling experiences for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder responsibilities, including task assignment, safety, and open/close duties.
• Assist in store inventory processes, including truck put-away, cycle counts, and back stock management.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.

Skills

• Friendly communication and ability to build strong customer relationships.
• Proficiency in locating and stocking parts.
• Safety knowledge and operational skills for inventory systems and store equipment.
• Expertise in automotive system knowledge and parts identification.
• Ability to operate POS and parts lookup systems.
• Proficiency with testing and diagnostic equipment for DIY services.
• Advanced parts lookup, sourcing, and project recommendation skills.
• Strong selling skills for DIY customers.

Requirements

• Working knowledge of automotive systems (e.g., internal engine, suspension, brakes, electronics, exhaust) and diagnostic ability.
• Ability to speak and write English (Spanish a plus); strong communication and relationship-building skills.
• Ability to read and interpret safety rules, operating instructions, parts catalogs, and procedure manuals.
• Basic math skills: addition, subtraction, multiplication, and division in all units of measure.
• Proficiency in Microsoft Office (Word, Excel).
• Strong organizational skills.
• Flexibility to work varied days, evenings, and weekends as needed.
• Valid driver’s license.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transaction fulfillment.
• ASE Certification preferred but not required.

Pay

The good faith estimate for this role is between $18.85 USD and $20.98 USD per hour for new team members. The rate offered depends on factors such as geographic location, retail experience, automotive knowledge, education, leadership roles, and applicable shift differentials.

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program for team members and their families. Learn more about benefits.