Bilingual (Spanish/English) Customer Service Representative - Full Time Work From Home
Synchrony · Phoenix, AZ · 1 mo ago
OTHR$22.5/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
Important Application and Location Details: Application Time: 10-20 minutes. Onsite Training: may be asked to come onsite for multiple days of in-person training. Specific details will be provided if you successfully complete the hiring process. Location: This is a work-from-home role; however, to be considered for this role you MUST live within 60 minutes or 60 miles of zip code 85004.
Then "Synchrony’s Call Center Team At Synchrony..." is about the role.
Then "Benefits" section: high starting wages $22.50 an hour plus 10% language differential for total compensation of $24.75/hr and a comprehensive benefits package; available from day one. This package includes tuition reimbursement, complete medical coverage for you and your entire family and a 401(k) with company match.
Then "Our Way of Working": flexibility, equipment, work from home full time, need quiet workspace, reliable high-speed internet, occasional commute for in-person engagements including trainings and team activities.
Then "What you’ll do as a Customer Service Representative?" with bullet list: Handling Inbound Calls, Delivering exceptional service, Managing customer information, Resolving inquiries, Authorizing sales, Building relationships with clients, customers, and colleagues.
Then "What You’ll Need To Be Considered": bullet list: Be at least 18 years old, 6+ months customer service experience of any kind and/or military equivalent experience within the last 7 years, Fully fluent in English and Spanish, Must live within 60 minutes or 60 miles of 85004 to ensure you’re able to commute for in-person training and occasional in-person activities, Demonstrate at least an intermediate level of computer skills including ability to: navigate and manage information across multiple windows and software platforms efficiently, maintain typing proficiency while actively conversing with customers, Utilize Outlook or other Microsoft Office programs effectively, Employ search tools to quickly find necessary information, This role will require you to work evening hours and at least 1 weekend day. This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working. Be willing to complete a drug test, submit to a background investigation, and provide finger prints as part of our selection process. YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
Then "Internal Mobility" details.
Then "Preferred Qualifications And Skills": bullet list: 6+ months of experience in banking or financial industry, 6+ months experience working in a virtual environment, 6+ months experience working in a call center environment, A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints, Comfortable receiving ongoing performance feedback and coaching, Comfortable with ongoing change and learning new technology/processes, Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively, Strong decision-making and problem-solving skills.
Then "Work Authorization Important Legal & Employment Information: Authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening."
Then "Reasonable Accommodation Notice" etc.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Important Application and Location Details" maybe not needed as heading? It's not a standard heading; we can embed details in paragraphs.
We need to include sections only when posting has real specific content.
We have Pay: they gave wages $22.50 plus differential total $24.75/hr. That's specific pay. So we can have a Pay section.
Schedule: they mention work evening hours and at least 1 weekend day. Also mention work-from-home full time, occasional in-person training. So schedule specifics: evening hours, at least 1 weekend day. So we can have Schedule section.
Benefits: they gave benefits: tuition reimbursement, complete medical coverage, 401(k) with company match. Also mention high starting wages but that's pay. So Benefits section.
About the role: we have description of Synchrony, Call Center Team, mission, etc. That can be About the role.
Responsibilities: the bullet list of duties.
Requirements: the "What You’ll Need To Be Considered" list (including age, experience, language, location, computer skills, evening/weekend, quiet environment, drug test, background, fingerprints, Section 19). Also maybe include "Must live within 60 minutes or 60 miles of 85004" but that's location; could be in Requirements.
Qualifications: maybe the "Preferred Qualifications And Skills" could be Qualifications or Skills. The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have Qualifications and Skills separate. But we could combine if content thin. However we have both "Preferred Qualifications And Skills" which includes both qualifications and skills. Could split: Qualifications: 6+ months experience in banking or financial industry, 6+ months experience working in a virtual environment, 6+ months experience working in a call center environment. Skills: natural ability to engage, comfortable receiving feedback, comfortable with change, highly self-motivated, strong decision-making. That seems reasonable.
We also have "Internal Mobility" details - maybe not needed as a section; could be omitted as not standard heading. Could be placed in Requirements? But it's about internal mobility after hiring; not a requirement for applicants. Could be omitted as not essential? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that info somewhere. Could be placed in a paragraph under Requirements or maybe a separate section like "Additional Information". But we only allowed headings from list; we could embed it in a paragraph under Requirements or maybe under "About the role"? Better to add a paragraph after Requirements maybe as a note. Since we cannot create new headings not in list, we can just include it as a paragraph under Requirements or maybe under "Qualifications". But it's not a qualification. I'd put it as a paragraph under Requirements (maybe after the list). It's still substantive.
Also "Work Authorization Important Legal & Employment Information" and "Reasonable Accommodation Notice" are legal boilerplate; but they are substantive? They are legal info; but the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal info about work authorization and reasonable accommodation. Might be considered legal boilerplate; but it's also required info. The instruction says remove legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove those sections. However we need to preserve ALL substantive information; but legal info might be considered boilerplate to remove. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should drop the Work Authorization and Reasonable Accommodation sections.
Also "Internal Mobility" maybe not boilerplate but not a standard heading; we can keep as a paragraph under Requirements or maybe under "About the role"? I'd put under Requirements as additional note.
Now we need to output HTML fragment only, no /, no markdown.
We'll produce:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
Important Application and Location Details: Application Time: 10-20 minutes. Onsite Training: may be asked to come onsite for multiple days of in-person training. Specific details will be provided if you successfully complete the hiring process. Location: This is a work-from-home role; however, to be considered for this role you MUST live within 60 minutes or 60 miles of zip code 85004.
Then "Synchrony’s Call Center Team At Synchrony..." is about the role.
Then "Benefits" section: high starting wages $22.50 an hour plus 10% language differential for total compensation of $24.75/hr and a comprehensive benefits package; available from day one. This package includes tuition reimbursement, complete medical coverage for you and your entire family and a 401(k) with company match.
Then "Our Way of Working": flexibility, equipment, work from home full time, need quiet workspace, reliable high-speed internet, occasional commute for in-person engagements including trainings and team activities.
Then "What you’ll do as a Customer Service Representative?" with bullet list: Handling Inbound Calls, Delivering exceptional service, Managing customer information, Resolving inquiries, Authorizing sales, Building relationships with clients, customers, and colleagues.
Then "What You’ll Need To Be Considered": bullet list: Be at least 18 years old, 6+ months customer service experience of any kind and/or military equivalent experience within the last 7 years, Fully fluent in English and Spanish, Must live within 60 minutes or 60 miles of 85004 to ensure you’re able to commute for in-person training and occasional in-person activities, Demonstrate at least an intermediate level of computer skills including ability to: navigate and manage information across multiple windows and software platforms efficiently, maintain typing proficiency while actively conversing with customers, Utilize Outlook or other Microsoft Office programs effectively, Employ search tools to quickly find necessary information, This role will require you to work evening hours and at least 1 weekend day. This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working. Be willing to complete a drug test, submit to a background investigation, and provide finger prints as part of our selection process. YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
Then "Internal Mobility" details.
Then "Preferred Qualifications And Skills": bullet list: 6+ months of experience in banking or financial industry, 6+ months experience working in a virtual environment, 6+ months experience working in a call center environment, A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints, Comfortable receiving ongoing performance feedback and coaching, Comfortable with ongoing change and learning new technology/processes, Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively, Strong decision-making and problem-solving skills.
Then "Work Authorization Important Legal & Employment Information: Authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening."
Then "Reasonable Accommodation Notice" etc.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Important Application and Location Details" maybe not needed as heading? It's not a standard heading; we can embed details in paragraphs.
We need to include sections only when posting has real specific content.
We have Pay: they gave wages $22.50 plus differential total $24.75/hr. That's specific pay. So we can have a Pay section.
Schedule: they mention work evening hours and at least 1 weekend day. Also mention work-from-home full time, occasional in-person training. So schedule specifics: evening hours, at least 1 weekend day. So we can have Schedule section.
Benefits: they gave benefits: tuition reimbursement, complete medical coverage, 401(k) with company match. Also mention high starting wages but that's pay. So Benefits section.
About the role: we have description of Synchrony, Call Center Team, mission, etc. That can be About the role.
Responsibilities: the bullet list of duties.
Requirements: the "What You’ll Need To Be Considered" list (including age, experience, language, location, computer skills, evening/weekend, quiet environment, drug test, background, fingerprints, Section 19). Also maybe include "Must live within 60 minutes or 60 miles of 85004" but that's location; could be in Requirements.
Qualifications: maybe the "Preferred Qualifications And Skills" could be Qualifications or Skills. The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have Qualifications and Skills separate. But we could combine if content thin. However we have both "Preferred Qualifications And Skills" which includes both qualifications and skills. Could split: Qualifications: 6+ months experience in banking or financial industry, 6+ months experience working in a virtual environment, 6+ months experience working in a call center environment. Skills: natural ability to engage, comfortable receiving feedback, comfortable with change, highly self-motivated, strong decision-making. That seems reasonable.
We also have "Internal Mobility" details - maybe not needed as a section; could be omitted as not standard heading. Could be placed in Requirements? But it's about internal mobility after hiring; not a requirement for applicants. Could be omitted as not essential? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that info somewhere. Could be placed in a paragraph under Requirements or maybe a separate section like "Additional Information". But we only allowed headings from list; we could embed it in a paragraph under Requirements or maybe under "About the role"? Better to add a paragraph after Requirements maybe as a note. Since we cannot create new headings not in list, we can just include it as a paragraph under Requirements or maybe under "Qualifications". But it's not a qualification. I'd put it as a paragraph under Requirements (maybe after the list). It's still substantive.
Also "Work Authorization Important Legal & Employment Information" and "Reasonable Accommodation Notice" are legal boilerplate; but they are substantive? They are legal info; but the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal info about work authorization and reasonable accommodation. Might be considered legal boilerplate; but it's also required info. The instruction says remove legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove those sections. However we need to preserve ALL substantive information; but legal info might be considered boilerplate to remove. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should drop the Work Authorization and Reasonable Accommodation sections.
Also "Internal Mobility" maybe not boilerplate but not a standard heading; we can keep as a paragraph under Requirements or maybe under "About the role"? I'd put under Requirements as additional note.
Now we need to output HTML fragment only, no /, no markdown.
We'll produce:
About the role
... paragraphs ...
Responsibilities
- ... ...
Requirements
- ... ...
Internal Mobility: ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
- ... ...
Pay
$22.50 per hour base pay plus 10% language differential for total compensation of $24.75 per hour.
Schedule
Work-from-home full time with evening hours required and at least one weekend day; occasional in‑person training and team activities may require commuting.
We need to ensure we don't repeat job title as heading. Not using. We need to preserve all substantive information: include location requirement (within 60 minutes or 60 miles of 85004) in Requirements. Include application time? That's application instructions; we should remove application instructions. The instruction says remove application instructions. So we drop "Application Time: Please note applying will take approximately 10-20 minutes." and Onsite training details? Onsite training is part of schedule/requirements; we can keep mention of onsite training in Schedule or Requirements. The onsite training details: "Onsite Training: You may be asked to come onsite for multiple days of in-person training. Specific details will be provided if you successfully complete the hiring process." That's substantive; we can include in Schedule or Requirements. Probably schedule. Also "Location: This is a work-from-home role; however, to be considered for this role you MUST live within 60 minutes or 60 miles of zip code 85004." That's location requirement; include in Requirements. Now we need to ensure we don't include boilerplate like "Synchrony’s Call Center Team At Synchrony, we're proud to be a leading consumer financing company..." That's about the role; keep. Now we need to write the paragraphs. Let's craft About the role paragraph(s): "At Synchrony, we're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them. As part of our Call Center Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Call Center Team is dedicated to ensuring every customer feels supported and valued. We’re here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference." That's fine. Responsibilities bullet list: Handling Inbound Calls, Delivering exceptional service, Managing customer information, Resolving inquiries, Authorizing sales, Building relationships with clients, customers, and colleagues. Requirements bullet list: Be at least 18 years old; 6+ months customer service experience of any kind and/or military equivalent experience within the last 7 years; Fully fluent in English and Spanish; Must live within 60 minutes or 60 miles of zip code 85004 to ensure you’re able to commute for in-person training and occasional in-person activities; Demonstrate at least an intermediate level of computer skills including the ability to: navigate and manage information across multiple windows and software platforms efficiently, maintain typing proficiency while actively conversing with customers, Utilize Outlook or other Microsoft Office programs effectively, Employ search tools to quickly find necessary information; This role will require you to work evening hours and at least 1 weekend day; This role requires a quiet, distraction-free environment. During your scheduled work