Bilingual Spanish/English Customer Expert - Remote - TP87285

About the role

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Apply now to join our team.

Responsibilities

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Maintain sales objectives as defined.

Qualifications

• Bilingual Spanish/English
• 6 months customer service experience minimum
• Over 18 years of age
• Able to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• 6 Months Call Center Experience, Preferred
• Able to use Windows operating systems
• 6 Months Sales Experience minimum
• Able to work independently
• Able to stay composed and objective
• Superior negotiating skills

Key Competencies

• Process Excellence: Follow established procedures and be customer service driven.
• Collaboration: Collaborate effectively with team members, supervisors, and support departments.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
• Proof of internet speed required: Certificates/Security Clearances/Other

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

City

N/A

State

N/A

Job Category

Work From Home

Job Code

WFH

Affiliate Sponsor

Teleperformance