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Jobs · Customer Service · New Jersey

Bilingual Spanish Customer Support Representative (Volvo Car USA)

Percepta · Mahwah, NJ · 1 wk ago
On-siteCustomer Service$23/hrFull-time

About the role

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

Responsibilities

  • Coordinate towing and roadside assistance for Volvo car owners.
  • Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats.
  • Navigate systems efficiently to provide accurate, timely, and courteous manner.
  • Document and all customer interactions in the appropriate systems.
  • Aid customers with product-related inquiries using all available resources.
  • Take ownership of resolving customer issues within authority, ensuring customer satisfaction.
  • Escalate complex issues to Tier 2 support or management when necessary.

Requirements

  • High School diploma required; College degree is a plus.
  • Bilingual in Spanish and English is required - must pass assessments, written and oral.
  • A minimum of one (1) year of previous customer service call-handling experience.
  • Roadside dispatching or emergency response experience is preferred.
  • Ability to work both independently and as part of a team.
  • Strong decision-making skills, using logic and intuition.
  • Excellent organizational skills.
  • Excellent communication skills, both written and verbal.
  • Experience communicating via phone, email, text, or other written forms, adjusting style as needed.
  • Creative problem-solving and troubleshooting abilities.
  • Speed and accuracy in typing.

Qualifications

  • Must live within a commutable distance to the office.
  • The hours of operation are 6:00 AM to 9:00 PM, 7 days a week.
  • Full-time hours are available.

Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Organizational Skills
  • Technology Proficiency

Benefits

  • Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
  • Traditional 401(k) Retirement Plan.
  • Vacation/Sick Time and Paid Holidays.
  • Tuition Reimbursement and Training & Development Programs (Percepta College).
  • Employee Assistance Program (EAP).
  • Employee Discount Program.
  • Award-Winning Employee Rewards & Recognition Program (Perci Perks).

Pay

Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium).

Schedule

The hours of operation are 6:00 AM to 9:00 PM, 7 days a week. Full-time hours are available.

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