Bilingual Spanish Customer Service- Insurance Billing/Self Pay

About the role

The Healthcare Self-Pay Customer Service Representative serves as the primary point of contact for patients calling in regarding self-pay and out-of-pocket medical balances. This role focuses on delivering high-quality customer service, resolving financial accounts using approved guidelines, and strictly adhering to speed and accuracy metrics.

Responsibilities

• Serve as the primary point of contact for patients regarding self-pay and out-of-pocket medical balances
• Deliver high-quality customer service
• Resolve financial accounts using approved guidelines
• Adhere to speed and accuracy metrics
• Understand payer contracts, rules and regulations
• Understand insurance eligibility requirements
• Understand insurance billing priority
• Review claim denials, rejections and underpayments
• Communicate issues and offer suggestions to management for process improvements
• Understand and apply federal and state rules and regulations, including HIPAA, PCI Compliance, and PII/PHI security

Requirements

• High School diploma or GED required; College preferred
• Hospital or Healthcare (US) knowledge/experience preferred
• Contact or Call Center experience preferred
• Minimum 3‑5 years’ work‑related experience

Skills

• Excellent verbal, written and communication skills
• Ability to multitask and work under pressure
• Minimum typing speed of 60 words per minute with the ability to talk and type
• SMS Invision, I‑series, Meditech, Epic experience a plus
• Microsoft Office experience required

Pay

Hourly wage: $17.50 per hour (English), $18.50 per hour (Bilingual Spanish/English)

Schedule

Department hours: 9 am–9 pm EST