Bilingual Spanish Customer Service - Healthcare

About the role

This full-time remote position offers paid training, health benefits, opportunities for professional growth, and many additional employee perks.

Responsibilities

• Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience
• Provide accurate information related to healthcare plan services, eligibility-related questions, benefits, member materials, and other general support needs
• Aid callers with account-related updates and guide them through available options and next steps in a clear, professional manner
• Support both members and providers by researching questions across multiple systems while maintaining engagement throughout the interaction
• Use client-specific tools, knowledge bases, and documented procedures to resolve inquiries efficiently and accurately
• Document all interactions thoroughly and accurately in the appropriate systems
• De-escalate concerns with empathy, patience, and professionalism to simplify the caller’s healthcare experience
• Navigate multiple applications and resources with speed and accuracy in a remote call center environment
• Adapt to changing business needs and support additional call types or workflows as needed

Requirements

• Must be 18 years of age or older with a high school diploma or equivalent
• Bilingual fluency in Spanish and English required
• Minimum of 6 months of previous healthcare call center, member service, provider service, pharmacy service, or related customer service experience preferred
• Similar healthcare member service roles commonly emphasize prior customer service or managed care experience
• Mandatory qualifications: Strong computer proficiency and the ability to navigate multiple applications efficiently, exceptional customer service, active listening, and verbal and written communication skills, willingness to work flexible shifts, including evenings, weekends, and holidays based on business needs, ability to work additional hours, including overtime beyond a standard 40-hour workweek, based on business and client needs

Qualifications

Exceptional customer service, active listening, and verbal and written communication skills required

Skills

• Strong computer proficiency and the ability to navigate multiple applications efficiently
• Exceptional customer service, active listening, and verbal and written communication skills
• Willingness to work flexible shifts, including evenings, weekends, and holidays based on business needs
• Ability to work additional hours, including overtime beyond a standard 40-hour workweek, based on business and client needs

Benefits and perks

• Paid virtual training
• Bilingual pay at $17 per hour, with opportunity to earn up to $17.50 per hour
• Opportunities for professional development and career growth
• Access to health insurance including medical, dental, and vision coverage
• Opportunity for remote work environment

Schedule

Alignment with Pacific Time is required. Applicants in other time zones should expect later shifts in their local time to support business coverage needs.

Pay

Bilingual pay at $17 per hour, with opportunity to earn up to $17.50 per hour.