Bilingual Spanish Customer Service - Healthcare

About the role

At Continuum Global Solutions, we believe in people who aim higher, reach farther, act bold, and stay passionate in everything they do. We are one team with one purpose: to help many by creating meaningful customer experiences, embracing diverse perspectives, and empowering every employee to learn more, take action, and be fully themselves at work.

Responsibilities

• Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience
• Provide accurate information related to healthcare plan services, eligibility-related questions, benefits, member materials, and other general support needs
• Aid callers with account-related updates and guide them through available options and next steps in a clear, professional manner
• Support both members and providers by researching questions across multiple systems while maintaining engagement throughout the interaction
• Use client-specific tools, knowledge bases, and documented procedures to resolve inquiries efficiently and accurately
• Document all interactions thoroughly and accurately in the appropriate systems
• De-escalate concerns with empathy, patience, and professionalism to simplify the caller’s healthcare experience
• Navigate multiple applications and resources with speed and accuracy in a remote call center environment
• Adapt to changing business needs and support additional call types or workflows as needed

Requirements

• Must be 18 years of age or older with a high school diploma or equivalent
• Bilingual fluency in Spanish and English required
• Minimum of 6 months of previous healthcare call center, member service, provider service, pharmacy service, or related customer service experience preferred
• Exceptional customer service, active listening, and verbal and written communication skills required
• Strong computer proficiency and the ability to navigate multiple applications efficiently
• Willingness to work flexible shifts, including evenings, weekends, and holidays based on business needs
• Ability to work additional hours, including overtime beyond a standard 40-hour workweek, based on business and client needs

Qualifications

• Must be able to work at home with high-speed internet, hard-wired internet connection, and a dedicated, quiet, and secure workspace

Skills

• Exceptional customer service
• Active listening
• Verbal and written communication skills
• Computer proficiency
• Flexible scheduling

Benefits and Perks

• Paid virtual training
• Bilingual pay at $17 per hour, with opportunity to earn up to $17.50 per hour
• Overtime opportunities during peak business needs
• Access up to 50% of your hours worked before payday, where applicable
• Health insurance including medical, dental, and vision coverage
• Remote work environment
• Opportunity for professional development and career growth

Schedule

Schedule alignment with Pacific Time is required. Applicants in other time zones should expect later shifts in their local time to support business coverage needs.

Pay

Bilingual pay at $17 per hour, with opportunity to earn up to $17.50 per hour.

Application Instructions

If you are ready to bring your skills, empathy, and bilingual abilities to a team that values people and purpose, we encourage you to apply today.