Bilingual Spanish Call Center Agent – FT- Remote WFH After Training

Position Highlights

• $750 Sign-On Bonus + Quarterly Performance Incentives
• 100% Remote – Work from the comfort of your home
• Flexible Scheduling – Full-time and part-time options available

What We Offer

• 401(k) Retirement Plan with discretionary company match (Available to both full-time and part-time employees)
• Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
• Comprehensive Wellness Programs – Supporting your physical, emotional, financial, and social well-being
• Ongoing Training & Professional Development
• Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options

What You’ll Do

• Provide bilingual (Spanish-English) customer service via phone
• Absorb and resolve billing, insurance questions, and account resolution
• Research and resolve discrepancies or issues with patient accounts
• Update insurance information and rebill claims as necessary
• Generate and send itemized statements or courtesy claims
• Set up and manage payment plans
• Accurately document all interactions in the system
• Maintain a professional and empathetic tone at all times
• Perform additional administrative duties as needed

Requirements

• High school diploma or GED
• Bilingual fluency in Spanish and English
• Excellent communication, listening, and typing skills
• Ability to multitask (listen, speak, and type simultaneously)
• Comfortable using Microsoft Windows and computer-based systems
• Previous experience in customer service, call centers, retail, or hospitality is a plus