Bilingual Spanish - Call Center Agent

About the role

As a customer service call agent, you will handle inbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoot equipment to resolve patient’s issues, provide delivery information, respond to health plan inquiries, process re-fill requests, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Handle inbound telephonic calls to ensure positive patient experiences
• Liaise between the company and patients
• Verify patient information
• Troubleshoot equipment to resolve patient issues
• Provide delivery information
• Respond to health plan inquiries
• Process re-fill requests
• Escalate unresolved issues
• Complete and process any pending orders
• Take ownership for effectively solving customer issues, complaints and inquiries
• Keep customer satisfaction at the core of every decision and behavior

Requirements

• 1–2 years of customer service support experience with the healthcare industry
• Home Health Services experience preferred
• Effective verbal and written communication skills
• Ability to use various computer programs and applications, including EMR/EHR
• Ability to self-motivate and work independently
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• Bilingual Spanish required

Benefits

• Medical, Vision, and Dental insurance
• Short- and long-term insurance
• 6+ days of holidays pay
• 13 days of PTO
• Employer-paid life insurance
• 401(k) with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs
• Comprehensive paid training program