Bilingual (SPANISH AND ENGLISH) Janitorial and Security Operations ManagerNew Charlotte, North Carolina

About the role

The Security Operations Manager delivers company, client, and customer expectations by ensuring that all assigned Comstock/Third party locations operate in a first-class manner and in accordance with company policy. This role provides leadership, direct management, and day-to-day oversight of the physical Security team, assists with financial statements and management proposals, and drives positive change to support organizational objectives.

Responsibilities

• Provide leadership, direct management, and day-to-day oversight of the physical Security team, including Managers, Supervisors, and Officers
• Ensure team members understand and promote corporate goals, core values, and departmental responsibilities
• Promptly address and resolve customer concerns in a first-class manner consistent with Comstock Executive Team guidelines
• Plan and coordinate security operations for specific events with the marketing department
• Walk assigned properties daily and maintain a running list of maintenance items
• Resolve escalated customer concerns from front-line associates
• Maintain equipment through regular maintenance and preventative care
• Handle scheduling, deployment, supervision, and training of Security Officers
• Manage essential maintenance contracts and work closely with vendors (janitorial, landscaping, security)
• Oversee quarterly client surveys
• Provide daily, weekly, or monthly activity reports as required
• Oversee maintenance operations to maintain property curb appeal and assess maintenance issues
• Ensure all manufacturer-recommended and Comstock-required maintenance is completed timely
• Possess complete knowledge and understanding of all properties within the ParkX portfolio and all current/prospective clients
• Perform other duties as assigned

Requirements

• High School Diploma or Equivalent
• Minimum of 2 years of security / law enforcement experience
• Certified security officer by the state of Virginia, Maryland, and Washington DC
• Minimum of 3 years of experience in a customer-service related field
• Valid driver’s license without major violations
• Flexibility to work after hours and weekends, as needed
• CPR/AED/First Aid Certification
• Ability to forge and maintain relationships with local police departments

Skills

• Strong problem-solving, time management, and communication skills
• Highly credible, trustworthy, and operates with a high degree of integrity
• Holds oneself and others accountable; strives for excellence
• Positive, can-do attitude; fuels growth and innovation
• Customer-focused and results-oriented
• Continuous learner and developer
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships in a team setting
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail
• Self-directed; able to work independently with minimal supervision
• Outstanding mentoring, coaching, people, and time management skills
• Ability to hire, direct, and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere
• Ability to motivate a team through personal character, consistency, vision, compassion, and recognition
• Ability to communicate expectations clearly and ensure team understanding
• Ability to hold team members accountable to corporate goals and values
• Demonstrates flexibility in dealing with complex problems or organizational change
• Defines and resolves complex issues by evaluating options and implementing practical solutions
• Effectively presents information and responds to questions from senior/executive management
• Strong budgeting and financial skills

Physical Demands and Work Environment

• Spend time sitting, standing, and walking
• Spend time making repetitive motions
• Push, pull, or lift up to 50 pounds
• Able to use hands to manipulate/control tools and/or objects
• Work under distracting or uncomfortable noise levels
• Work indoors in a temperature-controlled environment and outdoors
• Respectful of shared workspace and physical proximity with others

Benefits

• Competitive salary with bonus potential
• Generous benefits package: Medical, Dental, Vision, 401K Match, Life Insurance
• Career development and advancement opportunities within an expanding portfolio
• Annual professional development funds
• Housing discount
• Commuter benefits
• Free parking and EV charging
• Parental Leave Program
• Friendly, collaborative work environment