Bilingual (SPANISH AND ENGLISH) Janitorial and Security Operations Manager

About the Role

The Security Operations Manager is responsible for the daily management of assigned Comstock/Third party location(s). This position ensures all assigned locations operate in a first-class manner and in accordance with company policy, delivering on company, client, and customer expectations. The role involves leadership, driving positive change, and supporting organizational objectives.

Responsibilities

• Provide leadership, direct management, and day-to-day oversight of the physical Security team, including Managers, Supervisors, and Officers
• Ensure team members understand and promote corporate goals, core values, and departmental responsibilities
• Promptly address and resolve customer concerns in a first-class manner consistent with Comstock Executive Team guidelines
• Plan and coordinate security operations for specific events with the marketing department
• Walk assigned properties daily and maintain a running list of maintenance items
• Resolve customer concerns escalated by front-line associates
• Maintain equipment through regular maintenance and preventative care
• Handle scheduling, deployment, supervision, and training of Security Officers
• Manage essential maintenance contracts and work closely with vendors (janitorial, landscaping, and security)
• Oversee quarterly client surveys
• Provide daily, weekly, or monthly activity reports as required
• Oversee maintenance operations, ensuring routine and Comstock-required maintenance is completed timely
• Possess complete knowledge of all properties within the ParkX portfolio and current/prospective clients
• Perform other duties as assigned

Requirements

• High School Diploma or Equivalent
• Minimum of 2 years of security / law enforcement experience
• Certified security officer by the state of Virginia, Maryland, and Washington DC
• Minimum of 3 years of experience in a customer-service related field
• Valid driver’s license without major violations
• Flexibility to work after hours and weekends, as needed
• CPR/AED/First Aid Certification
• Ability to forge and maintain relationships with local police departments

Skills

• Strong problem-solving, time management, and communication skills
• Highly credible, trustworthy, and operates with integrity
• Holds oneself and others accountable, striving for excellence
• Positive, can-do attitude with a focus on growth and innovation
• Customer-focused and results-oriented
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships in a team setting
• Ability to multitask and prioritize in a fast-paced environment
• Self-directed and able to work independently with minimal supervision

Management Qualifications

• Outstanding mentoring, coaching, people, and time management skills
• Ability to hire, direct, and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere
• Ability to motivate a team through personal character, consistency, vision, compassion, and recognition
• Clear and effective communication of expectations to ensure team understanding
• Ability to hold team members accountable to corporate goals and values
• Exceptional oral and written communication, active listening, and organizational skills
• Flexibility in dealing with complex problems or organizational change
• Ability to define and resolve complex issues by evaluating options and implementing practical solutions
• Ability to present information and respond to questions from senior/executive management
• Strong budgeting and financial skills

Physical Demands and Work Environment

• Spend time sitting, standing, and walking
• Perform repetitive motions
• Push, pull, or lift up to 50 pounds
• Use hands to manipulate/control tools and/or objects
• Work under distracting or uncomfortable noise levels
• Work indoors in a temperature-controlled environment and outdoors
• Respect shared workspace and physical proximity with others

Benefits

• Competitive salary with bonus potential
• Generous benefits package: Medical, Dental, Vision, 401K Match, Life Insurance
• Career development and advancement opportunities
• Annual professional development funds
• Housing discount
• Commuter benefits
• Free parking and EV charging
• Parental leave program
• Friendly, collaborative work environment