Bilingual Sleep Services Care Coordinator

About the Role

This full-time remote role supports patients throughout their sleep therapy journey, helping coordinate services and monitor equipment compliance. You will serve as a key point of contact for patients, healthcare providers, referral sources, and internal teams. The role involves phone, email, and text communication, requiring a strong customer-service mindset and excellent attention to detail. Fluency in both English and Spanish is essential to providing accessible, high-quality support to a diverse patient population.

Responsibilities

• Respond promptly and professionally to calls from referral sources and obtain referral orders through telephone, fax, and electronic channels.
• Coordinate the delivery of medical equipment and related healthcare services by communicating with patients, providers, and relevant tracking systems to confirm delivery and service completion.
• Follow up with patients to assess their experience and ensure services meet established quality and care standards.
• Communicate regularly with patients regarding sleep therapy and equipment compliance through phone, email, and text.
• Document all patient communications and relevant interactions accurately in internal systems.
• Obtain, organize, and transmit required clinical documentation to equipment providers through fax or electronic channels.
• Maintain regular communication with supervisors, team members, healthcare providers, and other external stakeholders regarding patient status and service needs.
• Collect, verify, and accurately enter detailed patient information and compliance data.
• Access and manage patient compliance information across multiple manufacturer platforms.
• Respond to questions from patients, healthcare providers, and internal staff in a timely, professional, and informative manner.
• Identify, investigate, and resolve service issues and patient or provider complaints.
• Maintain current knowledge of organizational policies, procedures, regulatory requirements, contractual obligations, and accreditation standards.
• Protect patient privacy and confidential information by consistently following HIPAA privacy and security requirements.
• Participate in after-hours on-call coverage as required.
• Complete other related responsibilities and projects as assigned.

Requirements

• High school diploma or GED preferred; equivalent professional experience may also be considered.
• Previous experience in healthcare, patient coordination, customer service, call center operations, medical equipment, or a related field is preferred.
• Fluency in both English and Spanish is required.
• Strong customer-service orientation with a genuine commitment to supporting patients and healthcare partners.
• Excellent verbal and written communication skills, with the ability to communicate effectively with patients, providers, colleagues, and external stakeholders.
• Strong organizational and time-management skills, with the ability to prioritize multiple requests and meet deadlines.
• Excellent attention to detail and accuracy when handling patient information, compliance data, documentation, and communications.
• Ability to multitask effectively and remain productive in a fast-paced environment.
• Strong integrity, discretion, and commitment to maintaining confidentiality and protecting sensitive health information.
• Ability to work calmly and professionally under pressure and respond appropriately to changing priorities.
• Flexible and adaptable approach, with a willingness to learn new systems, processes, and requirements.
• Strong teamwork and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.
• Ability to comply with ongoing education and training requirements related to organizational, regulatory, contractual, and accreditation standards.
• Comfortable working primarily at a computer and using standard office equipment and communication technology.
• Ability to meet the visual and physical requirements associated with desk-based work, including reading and operating office equipment.
• Availability to participate in after-hours on-call coverage when required.

Benefits

• Full-time remote work opportunity within the United States.
• Monday-Friday schedule, approximately 8:00 AM-5:00 PM Pacific Time / 10:00 AM-7:00 PM Central Time.
• Opportunity to support patients directly and contribute to the coordination of sleep therapy services.
• Exposure to healthcare coordination, medical equipment compliance, patient services, and healthcare technology platforms.
• Collaborative environment involving patients, healthcare providers, referral sources, and internal teams.
• Opportunities to develop expertise in patient communication, care coordination, compliance monitoring, and healthcare operations.
• Continuing education and training opportunities to support compliance with organizational, regulatory, contractual, and accreditation requirements.