Bilingual Service Cashier/BDC

About the role

We are seeking an experienced and motivated individual to serve customers by answering phones, greeting, welcoming, and assisting with all Service-related issues. The Service Receptionist is the first point of contact for visitors both telephonically and in-person in the Service department.

Responsibilities

• Answer multiple phone lines in a courteous and professional manner
• Greet visitors in a timely, pleasant, and professional manner
• Perform data entry and dispatching duties
• Assist with other administrative duties as needed
• Determine caller’s and visitor’s needs and route to the appropriate department
• Provide information and assistance to other departments as needed
• Assist various departments with special projects
• Deliver excellent customer service to all service customers and vendors
• Handle irate customers in a courteous and professional manner
• Problem-solve effectively

Requirements

• Minimum 1–2 years of experience as a Receptionist, Dispatcher, or Administrative role in a professional business environment
• Excellent interpersonal, verbal, and written communication skills
• Proficiency in MS Office Applications (Word, Excel, Outlook)
• Strong attention to detail
• Availability to work a flexible schedule, including weekends
• Excellent phone etiquette and customer service skills
• Comfortable operating a multi-line telephone system
• Professional appearance
• Friendly and courteous disposition
• Self-motivated and able to work effectively with all departments with limited supervision
• Solid time-management skills
• Bilingual in Spanish

Skills

• Self-starter
• Exceptional customer service for both internal and external customers
• Effective communication and collaboration with fellow employees
• Ability to multi-task

Benefits

Toyota of Clermont offers competitive salaries and benefits.

Employment is contingent upon successful completion of a background investigation.