Bilingual Senior Universal Banker (Personal Banker)

Essential Functions

• Collaborates and advises members on finding the right solutions for their borrowing needs via multiple access points such as in branch, over the phone, and video appointments.
• Provides education and consultation to members on loans.
• Accurately and efficiently interview members and input loan applications.
• Performs credit bureau reviews for members.
• Extensive knowledge of all lending products.
• Calculates lending ratios accurately.
• Safeguards all lending paperwork and processes it accurately.
• Serves as a primary contact for new accounts and works to build relationships with all new members.
• Utilizes online relationship management tool to effectively onboard new members.
• Edits and assists members in other services such as debit card, online banking, mobile banking, and online bill pay.
• Identifies cross-selling opportunities through member interactions.
• Makes appropriate referrals based on member needs.
• Maximizes partner relationships (personal, mortgage and business lenders as well as financial advisors) to deepen member relationships.
• Educates members on other products such as Payment Protection and Guaranteed Asset Protection (GAP).
• Builds relationships and provides financial education through the use of cooperative values and excellent member service.
• Meets with members and solidifies long-term relationships through use of rapport-building, mentor phrasing, and thoughtful questions.
• Consistently utilizes Consultative Communication Skills in all member interactions.
• Identifies member’s goals and helps them improve their financial lives.
• Actively participates in member inbound/outbound calling activities.
• Serves members via non-branch channels (e.g. contact center, mobile message, video or chat) as needed.
• Balances the benefit to both the members and the credit union in all interactions.
• Provides excellent member service.
• Provides peer observations and feedback to tellers and universal bankers in their member interactions and referrals to optimize team success.
• Utilizes service recovery when applicable.
• Educates members about convenience service options such as online banking, mobile banking, and ATM access.
• Assists members to utilize Personal Teller Machine (PTMs) in branch.
• Performs account maintenance on existing accounts.
• Fulfills the needs of members accurately and balances at the end of each day.

Job Specifications

• High School Diploma or equivalent.
• Have or be able to attain a Nationwide Mortgage Licensing System (NMLS) number.
• Two years sales or customer service experience required, with 1 year lending experience preferred.
• Will consider higher education in finance/business/marketing in lieu of experience.
• Excellent communication skills.
• Working knowledge of basic business math, including ability to perform dividend, interest, payoff, equity and certificate penalty calculations.
• Working knowledge of deposit accounts and loan products.
• Ability to hear, assimilate and solve problems quickly, using a member service approach.
• Ability to adapt to changing job responsibilities quickly and effectively.

Why Summit?

• Voted top workplace both by Madison Magazine and Wisconsin State Journal.
• Excellent health insurance.
• 401(k) with match.
• Student loan payback.
• Tuition reimbursement.
• Birthday PTO.
• Paid volunteer time.
• And more.

At Summit

• We are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law.
• We embrace diversity and believe that inclusion is critical to our success as a credit union.
• Different makes us better.

Equal Employment Opportunity

• Employment decisions are made based on qualifications, merit and business need.