Bilingual Spanish Senior Personal Banker

Sales

• Serve as a lead representative for the branch to source, develop, and manage meaningful relationships with new and existing customers.
• Independently identify customer needs and educate them about the features and benefits of First American Bank personal banking products.
• Proactively contact clients to review and deepen their banking relationship as well as uncover and recommend additional products and services.
• Responsible for taking Home Equity and other retail loan applications, as well as closing loans, and referring mortgages to internal partners.
• Mentor branch colleagues regarding sales conversations to develop and deepen customer relationships.
• Plan, prepare, and deliver a tailored sales presentation ensuring our products and services are effectively presented to the customer.
• Partner with other areas of the bank to promote: Business Banking, Wealth Management, Treasury Management and Merchant services.
• Participate in outbound calling, local community events, and other related activities to increase market awareness.
• Meet or exceed assigned sales goals.

Service

• Participate in various customer service phone queues to service customers which includes performing research, reviewing transactions, and redirecting customers to appropriate resources when necessary.
• Manage customer experience, ensuring satisfactory service standards and appropriate resolutions are achieved.
• Serve as a professional model for less experienced branch colleagues.
• Lead in all servicing aspects of personal Banking including; mortgages, retail Loans, IRAs, trust accounts, estates, and commercial accounts.
• Provide high-level customer experiences by assessing and implementing resolution for sensitive customer issues. This includes performing research, reviewing transactions, and redirecting customers to appropriate resources when necessary.
• Utilize tools and resources to organize and analyze customer data to align customer needs to tailored recommendations for products and services.
• Manage pipeline to adequately capture conversations and opportunities for prospective and current customers.
• Perform all daily personal banking tasks, including, but not limited to opening, maintaining, and closing deposit accounts (consumer accounts, business accounts, and IRAs).
• Exercise judgement with respect to required documentation for specific transactions and evaluate First American Bank’s ability to act upon a request.
• Aid and educate new and existing customers on available servicing technology which includes online banking and mobile technology.
• Assist and educate new and existing customers on available servicing technology which includes online banking and mobile technology.
• Provide teller services including, balancing teller drawer, performing customer transactions, processing cash advances, depositing currency, ordering coin, and other teller services.
• Adhere to all company policies and procedures.
• May be responsible for opening and closing the branch as needed.

Risk Management

• Analyze and identify risks while conducting customer transactions.
• Utilize compliance and fraud training to accurately respond and escalate suspicious activity to the appropriate department.
• Lead and execute internal audits demonstrating an understanding of internal bank policies and procedures to ensure exemplary customer service standards are met.

Leadership

• Promote teamwork within the branch to encourage participation.
• Assist in the coaching and development of less experienced colleagues.
• Serve as a professional role model, including appearance, dress, and communication.