Bilingual Scheduler

Essential Functions

• Communicates with all appropriate parties regarding patient and procedure
• Schedules and/or reschedules patient follow-ups and procedures
• Follows-up on all Canceled or No-Show Patients
• Captures and updates patients’ information into database
• Verifies if all authorizations have been obtained prior to scheduling procedures
• Informs and provides patient with necessary information and instructions prior to procedure date
• Checks-out patients, moves patients through appointments as scheduled
• Updates daily log for all patients’ office visits and confirmed procedures
• Sends prescriptions to pharmacy via fax or e-mail
• Answers telephone and deal with inquiries
• Maintains filing and record keeping activities
• Reports statistics as required
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance with policy, procedure and HIPAA requirements
• Travels as necessary to other facilities
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
• Exceptional customer service and phone etiquette
• Able to communicate professionally with patients
• Energetic with a desire to learn and develop new skills
• Able to travel between various locations if needed
• Flexible scheduling may be required to meet company needs

Education and Experience

• High School diploma or GED
• One (1) year of experience in medical office scheduling setting

Offered Benefits

• Choice of 3 Medical Plans
• Choice of 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• Paid Time Off (PTO) + Holidays