Bilingual Sales Floor Associate PT - Brickell

About the Company

Rebag is the ultimate destination for buying and selling the most coveted designer handbags and accessories, reimagining the role of luxury in the secondary market. The company offers a unique business model that prioritizes the seller, provides upfront payment, and ensures a smooth resale experience. Since its inception in 2014, Rebag has catered to a growing segment of consumers exploring sustainable and affordable luxury ownership. The company operates online and in physical stores located in Los Angeles, New York, Miami, and Connecticut. Backed by prestigious venture capital investors, Rebag has raised over $100 million in funding and was named one of Fast Company’s Most Innovative Companies in 2020. Rebag has been featured in prominent publications such as the New York Times, Business of Fashion, VOGUE, and TechCrunch.

About the Role

As a Client Experience Specialist at Rebag, you will deliver a memorable, educational, and immersive experience to all current and future clients. Serving as a brand ambassador for Rebag's C.L.A.I.R. technology suite, you will uphold the company’s values by creating exceptional in-store experiences. You will engage customers from the moment they enter the boutique, educating them about Rebag and the value of their pre-loved luxury items. This role supports Rebag’s mission to power the resale industry with innovative technology while delivering an equally innovative in-store experience.

Responsibilities

• Engage clients warmly, promptly, and personally to ensure they feel welcome and initiate meaningful conversations.
• Understand guests' backgrounds, motivations for visiting Rebag, and their passion for luxury items to create a comprehensive customer profile.
• Educate and excite guests by answering questions and tailoring the experience to their interests and ownership of luxury goods.
• Build familiarity, comfort, and trust by collecting customer contact information and scheduling appointments for those interested in selling or purchasing luxury items.
• Provide the highest level of customer service to all current and future clients.
• Follow up with customers through Rebag’s CRM platform to build rapport and maintain relationships.
• Consult on the current market value of items using Rebag’s Clair Technology Suite.
• Consistently work toward achieving monthly sales targets.
• Perform and support ad-hoc duties within the Retail team’s scope as assigned.

Requirements

• Customer-minded individual who can engage with professionalism, enthusiasm, and a focus on performance.
• Ability to speak a second language fluently.
• Relatable and conversational, comfortable engaging with new people.
• Passion for fashion and sustainability.
• Tech-savvy with the ability to master Rebag’s tools and services.
• Stay updated on resale industry trends and incentives.
• Ability to work evenings and weekends.
• Reliable team player with a self-starter attitude and a willingness to embrace new challenges.
• Ambitious, goal-driven, and committed to achieving excellence in all tasks.
• Ability to present a case study on the resale industry and what makes Rebag a leader.
• Legal right to work in the United States.