Bilingual Sales Associate

Key Requirements

• Minimum Experience: High School Diploma or GED.
• Language Skills: Must speak Spanish fluently and have basic English communication.
• Technical Skills: Ability to use a computer’s keyboard and mouse.
• Attention to Detail: Detail-oriented, especially when reading, writing, and counting numbers and currency.

Key Competencies

• Communication Skills: Strong verbal and written communication skills for interacting with customers.
• Customer Service: Passionate about providing outstanding customer service.
• Problem Solving: Ability to analyze customer needs, advise on rates, and make recommendations.
• Confidentiality: Ability to maintain confidentiality of customer information.
• Teamwork: Team player, collaborator, and service-oriented.
• Environment Maintenance: Maintains a clean and organized work environment.
• Procedural Knowledge: Maintains and applies current procedural knowledge for compliance guidelines.

Work Demands

• Office Environment: Open sales floor or supermarket customer service booth.
• Physical Demands: Frequent sitting, operating computers, phones, calculators, hand manipulation, observing, listening, and talking to customers and coworkers.
• Physical Activities: Sitting (80%), standing/walking (1% to 20%), inclined/bending (1% to 20%), pushing/pulling up to 20 lbs. (1% to 5%).
• Capturing Data: Capture data (20% to 35% of the time).

Key Responsibilities

• Transaction Processing: Wires, cash checks, loans, sell various company products like money orders, bill payments, lottery tickets, and online sales, top-ups, and reloads.
• Customer Service: Serve as the first point of contact for customers, answer questions, and direct them to the appropriate resources.
• Cash Management: Count and balance cash drawers, verify balances with the system, and handle cash responsibly to prevent errors and maintain accuracy.
• Process Deposits: Process deposits from and to the bank, handle cash received and deliver by agents.
• Cross-Selling: Identify and recommend additional company products and services that meet customer needs, focusing on goal achievement.
• Compliance & Security: Comply with company, state, and federal policies and regulations, maintain client confidentiality, and identify and report any inappropriate or suspicious activity.
• Record Keeping: Keep track of all shift transactions and other relevant information using the company's systems or procedures.
• Marketing & Promotion: Support company marketing initiatives when required, such as distributing flyers, sharing promotional materials with customers, or assisting with in-store and out-of-store campaigns, always ensuring professionalism and alignment with company branding.
• Other Tasks: Other tasks of a similar nature, scope, or level of responsibility as assigned by Management (e.g., assisting with in-store and out-of-store promotions, supporting marketing initiatives, or helping with operational improvements).