Bilingual Research Associate (English and Mandarin)

About the Role

Parexel Early Phase Clinical Unit supports the development of innovative new medicines which are vital for public health, improving outcomes, and saving lives. The early phase and “first in human” trials are the first step in testing these novel treatments in humans. This role is ideal for anyone aspiring to become an enrollment specialist, clinical research coordinator, or eventually a manager. Parexel provides a great system of support to help you grow and advance your career internally.

Responsibilities

• Understand study protocols and complete required medical procedures.
• Recruit study participants by calling the database, attending company-sponsored community events, posting flyers in schools, senior centers, supermarkets, and other establishments.
• Enter study participants in the tracking system and study logs, maintain appointment calendars, and operate company information systems and computer programs.
• Conduct screening visits and study protocol-specific participant visits.
• Assist staff physicians in assessing concomitant medications, adverse events, lab results, and other test results.
• Prepare and monitor study supplies and stock levels in clinic/hospital.
• Label, inventory, and send plasma samples.
• Problem-solve study participant issues as they arise.
• Ensure basic study participant safety is provided.
• Assist with Monitor visits (e.g., room set-up).
• Identify issues that need Sponsor approval and bring these to the attention of the CRC.
• Maintain and update knowledge of Clinical Operating Guidelines and their proper application.
• Assume an appropriate role with study participants and caregivers.
• Assure quality and accuracy of source and CRF documentation.
• Comply with Quality Management (QM) department guidelines and perform corrections for QM, CRC, and Monitor/Sponsor Representative in a timely manner.

Requirements

• Customer service experience in a fast-paced environment.
• Fluent in written and spoken English and Mandarin.
• Patient care experience highly preferred.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.

Qualifications

B.S.+ in a related life science field OR HS diploma/GED with relevant experience.

Schedule

• Day shift, Monday through Friday.
• Weekend shifts are occasionally required.

Pay

Base pay range: $20.00 to $25.00 per hour. Actual salaries may vary within the range based on factors including, but not limited to, education, training, experience, professional achievement, and location.

In addition to base salary, some roles may be eligible for participation in Parexel’s annual performance-based bonus plan, annual salary review, and additional total rewards incentives.

Benefits

For all eligible employees, Parexel offers market-leading benefit programs including:

• Paid time off.
• 401k match.
• Life insurance.
• Health insurance.
• Other benefit offerings in accordance with the terms of applicable plans.