Bilingual Receptionist (Spanish Fluent) - YES Prep White Oak Elementary (Immediate Opening)

Some Quick Stats

21,650 Students
2,600 Team Members
16 Secondary Campuses
12 Elementary Campuses
91% Students Who Qualify for Free/Reduced-Price Lunch
96% Hispanic & African-American Students
99% Students Who Are Accepted to a 4-Year University
85% First-Generation College Students
Ranked in the Top 100 High Schools in the Nation, U.S. News & World Report

About the role

The Elementary Receptionist is the first point of contact for students, families, staff, and visitors. This role sets the tone for the entire campus by ensuring every interaction is warm, professional, and aligned with YES Prep’s culture of predictable excellence. The Receptionist is responsible for maintaining a welcoming and organized front office, supporting attendance accuracy through real-time communication, and assisting with enrollment intake during high-volume seasons. This role is foundational within the operations team and provides an entry point for growth into the Operations Coordinator pathway.

Front Office Operations and Family Experience

• Warmly greet all students, families, visitors, and staff with professionalism and positivity.
• Manage visitor check-in using the district’s Raptor system.
• Ensure that all visitors are properly badged and escorted (as needed).
• Maintain a calm, orderly environment during high-volume times.
• Answer and route all phone calls with accuracy and urgency.
• Maintain the campus voicemail system and ensure 24-hour response turnaround.
• Provide clear, consistent information to families about campus procedures.
• Support bilingual communication when possible.

Customer Service & Front Office Support

• Support problem solving by triaging inquiries and routing to appropriate staff.
• Provide accurate support to parents regarding daily logistics (dismissal changes, schedules, procedures).
• Maintain professionalism and neutrality in all interactions.
• Support front office readiness standards (signage, posted information, materials organization).

Tone & Culture

• Model the campus’s expectations for warmth, professionalism, and predictable communication.
• Promote efficient, respectful interactions with all members of the school community.

Attendance Communication & Tardy Support

• Check in tardy students and record information with accuracy.
• Collect written absence notes and route them to the OC or registrar.
• Support teachers and OC with real-time attendance communication.
• Monitor high-volume morning and midday attendance traffic.

Family Communication

• Communicate with families regarding attendance-related questions.
• Relay attendance messages to OC/Registrar for follow-up.
• Support positive attendance culture through consistent, warm communication.

Data & Compliance

• Ensure accuracy of tardy and absence documentation.
• Maintain confidentiality of all student records.
• With Registrar verification, makes updates to SIS parent/guardian contact information.

Enrollment Intake and Family Support

• Greet prospective families and provide initial onboarding information.
• Schedule enrollment appointments in coordination with OC and registrar.
• Collect preliminary documentation and pass it to the registrar for verification.
• Maintain an organized intake space for new families.
• Provide basic guidance about enrollment steps, campus hours, and key contacts.
• Route family questions to the appropriate owner (OC for communication, registrar for documentation).
• Support OC in preparing materials for onboarding events and welcome activities.
• General Operations Support
• Helping maintain orderly hall traffic during busy front-office times.
• Updating posted operational information.
• Supporting urgent communication needs during campus emergencies following DCO protocols.
• Handling deliveries and routing materials appropriately.

The Person

We seek staff with a multitude of backgrounds, talents, interests, and ideas. Certain traits consistently shine through for our most successful employees: passion for the mission, drive for results, care for students, resilience, and humility. A Strong Receptionist Demonstrates Warm, calm, welcoming presence
Professional and neutral communication
Accuracy in attendance-related tasks
High organization and dependability
Customer-service mindset
Ability to multitask in a fast-paced environment
Alignment with campus culture and expectations
Respectful interactions with all families and staff
Reliability and strong follow-through
Desire to grow within campus operations (Receptionist → OC pathway)
Models YES Prep’s Culture of predictable Operational Excellence through calm communication, accurate execution, and timely follow-through.

MUST HAVES

• At least 2 years of an exemplary record working urgently in a fast-paced and results-oriented office environment.
• Proficient in Microsoft Office Suite (Teams, Outlook, Word, Excel, etc.).
• Excellence organizational skills including time management and follow-up.
• Strong command or word processing including exemplary spelling and grammar skills.
• Demonstrated ability to work on a team.
• Able to maintain the highest level of confidentiality.
• Able to exercise excellent judgment in decision-making.
• Belief in and commitment to the mission and core value of YES Prep Public Schools.
• Ability to maintain emotional control under stress.
• Able to juggle multiple tasks and initiatives at once.
• A dedication to learn, grow, and develop as a professional and openness to giving and receiving frequent feedback.

THE MUST HAVE BELIEFS

• Belief in and commitment to the mission and core values of YES Prep Public Schools.
• Willingness to go above and beyond to disrupt said status quos.
• Passion to develop resiliency through a relentless pursuit of jaw-dropping results.
• Conviction that high expectations + high accountability = high performance and high growth.

PERKS

• Compensation – This position is an non- exempt, hourly position; salary offers commensurate with experience.
• Health and Supplemental Insurance – A $0 monthly medical option that includes $600 towards a Health Savings Account, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc.
• Employees must work 20+ hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.
• Paid Time Off – Employees working 20+ hours a week receive 12 days of Paid Time Off in addition to the system closures during the Academic Calendar.
• Paid Leave Programming – In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid at 100%, based on eligibility and tenure.
• Professional Development - YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development.
• Award Winning Culture – The strong cultures of our campuses and Home Office are just one of many reasons we were named Houston’s Best Place To Work in 2018, 2019, 2021 and 2025. We won the 2012 Broad Prize for Excellence in Urban Education and were a 2016 finalist as well.
• YES Prep is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, ethnicity, religion, gender, sexual orientation, gender expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood.