Bilingual Receptionist

About the role

Creative Risk Solutions is seeking a detail-oriented, customer-focused Bilingual Receptionist to serve as a key point of contact for customers and internal partners while providing administrative support to ensure efficient daily operations. Fluency in both English and Spanish is required.

Responsibilities

• Serve as the primary receptionist, working closely with the administrative team to support daily business functions.
• Answer and route incoming calls, including handling overflow and backflow calls as needed.
• Assist customers in both English and Spanish by taking loss reports and gathering claim information over the phone.
• Process claim-related documentation, including attaching and uploading documents into company systems.
• Enter and maintain W-9 information accurately within the system.
• Manage and process returned physical mail.
• Provide general administrative support and assist with miscellaneous projects and tasks as assigned.

Requirements

• Must be bilingual in Spanish with both written and verbal communication skills.
• High school diploma required; college degree preferred.
• 1+ years of prior work experience in receptionist, administrative assistant, customer service, or office support roles preferred.
• Strong verbal and written communication skills.
• Comfortable handling phone-based customer interactions professionally and efficiently.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office and data entry systems.
• Ability to work collaboratively as part of a team.

About the company

Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. We deliver customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value through proactive risk management strategies.

We emphasize building a best-in-class culture by empowering employees to build trust, ensuring clear communication, establishing meaningful client relationships, and contributing to organizational success through teamwork and influence.

Benefits

• Health, dental, and vision insurance.
• Paid parental leave and supportive new parent benefits.
• Company-paid continuing education and tuition reimbursement.
• 401k profit sharing with annual lump-sum contributions by Holmes Murphy.
• Generous paid time off in addition to paid holidays.
• Paid volunteer time off and employee matching gifts to charities.
• Inclusion and belonging programs, including a paid Diversity Day, Employee Resource Groups, and development initiatives.
• Annual merit increases and promotion opportunities.
• Discretionary bonus opportunity.