Bilingual Receivables Account Specialist

About the role

The Accounts Receivable Specialist is responsible for managing accounts receivable, billing, contacting customers regarding past-due balances, and ensuring timely payment resolution all while maintaining positive customer relationships. Bilingual in Spanish is required.

Responsibilities

• Conduct account research and analysis to ensure timely payment resolution.
• Develop a systematic approach for account reviews and collection calls.
• Meet or exceed individual cash targets and call volumes as assigned on a monthly and quarterly basis.
• Identify and process necessary accounts receivable clearing adjustments.
• Interact with both internal and external customers to resolve outstanding issues.
• Utilize root-cause analysis skills to uncover and resolve processes that prevent payments from being received within terms.
• Maintain accurate and complete documentation of all collection activity.
• Perform reconciliation as needed on AR balances and payments.
• Provide weekly updates to leaders on past due accounts and aging trends.
• Partner with Hertz Sales Representatives on customer payment performance.
• Escalate accounts showing signs of financial instability.
• Coordinate with other Hertz departments to resolve billing errors and prevent future occurrences.
• Respond to customer inquiries in a timely manner.
• Other duties as assigned.

Requirements

• A minimum of 2+ years relevant experience preferred.
• High School Diploma.
• Some college preferred.
• Bilingual in Spanish.

Skills

• Intermediate working knowledge with Microsoft Word and Excel (pivot tables, macros, v: lookups).
• Experience handling large datasets.
• Excellent organizational skills and ability to handle multiple tasks.
• Ability to work well with others.
• Attention to detail and accuracy.
• Strong sense of urgency and self‑motivated for success.
• Independent worker able to perform at a high level with minimal supervision.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Paid Time Off.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more.

Pay

The rate for this position is $17.50 per hour.

About Us: The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe